General Manager (ID# 623)

GENERAL MANAGER - RESTORATION (MITIGATION)

ABOUT OUR CLIENT

Our Client is a global leader in property restoration, helping families and businesses recover from fire, water, storm, and other disaster-related damage.  They are dedicated to restoring properties and rebuilding lives. Join a team that values excellence, teamwork, and your professional growth in a fast-paced, rewarding industry where you'll be part of something bigger—restoring not just property, but people's lives.

THE OPPORTUNITY

The General Manager drives the performance and success of the Eugene branch, ensuring revenue growth, profitability, and operational excellence. This pivotal leadership role oversees multiple departments, fosters cross-team collaboration, and maintains a strong focus on financial performance, customer satisfaction, and business development. The GM ensures alignment with our Client's strategic goals while building strong client relationships for long-term success.

This is an opportunity to lead a mission-driven team in an industry where your work makes a tangible difference in people's lives during their most challenging times. If you're a results-oriented leader who thrives in a dynamic environment and wants to build something meaningful, this role is for you.

KEY RESPONSIBILITIES

Operational Leadership & Strategic Planning

Develop, implement, and optimize operational systems, processes, and policies to achieve strategic goals and drive branch performance

Manage all facets of the office and personnel, reporting results upwardly while identifying areas of concern and implementing solutions in compliance with company standards

Lead, supervise, coordinate, and control all departments to focus on increasing owner's equity through effective personnel management

Ensure compliance with all regulatory agencies and maintain adherence to quality standards and company practices

Champion operational excellence while maintaining the highest standards of customer service

Financial Management & Business Development

Oversee budgeting, financial management, and performance analysis to maximize profitability

Maintain and expand relationships with existing clients while actively identifying and pursuing new business opportunities

Drive revenue growth through strategic business development initiatives and market expansion

Review all transactions and financial reports to ensure accuracy and identify growth opportunities

Work independently to meet and exceed managerial and financial goals

Team Leadership & Development

Coach, lead, and develop all team members to obtain new business and increase branch growth

Ensure staff members are properly trained in company practices and protocols, demonstrating knowledge of systems, standards, account management, and job duties

Develop clear career paths to maintain retention of top team members

Provide ongoing coaching and training to help your team reach company objectives, increase revenue, and further develop their skills

Foster a collaborative, team-oriented work environment that embraces diversity and inclusiveness

Lead by example, setting the standard for professionalism, work ethic, and customer service

Client Relations & Quality Assurance

Work with property owners and insurance adjusters after traumatic events to coordinate cleanup and repair of damage to residential and commercial properties

Build foundational relationships based on trust, actively listen to client needs, and deliver exceptional customer experiences

Supervise project managers and estimators to ensure projects are scoped accurately and completed to the highest quality standards

Ensure all work meets or exceeds industry standards and regulatory requirements

Maintain Our Client's reputation for performance, integrity, and responsibility among customers and insurance carriers

Project Oversight

Oversee emergency response operations and ensure rapid, professional service delivery 24/7/365

Coordinate with project managers on large-loss restoration and reconstruction projects

Ensure timely completion of projects while maintaining safety standards and quality control

Monitor project lifecycles from initial assessment through final completion

QUALIFICATIONS

Required:

5+ years of senior leadership experience in construction, restoration, or insurance industries with a proven track record managing operations

Extensive experience in financial management, budgeting, and performance analysis

Comprehensive understanding of federal, state, and local regulations in restoration services

Strong strategic thinking, decision-making, and problem-solving skills

Excellent verbal and written communication abilities with the capacity to engage and influence internal teams and external stakeholders

Demonstrated ability to thrive in a fast-paced environment, balancing multiple priorities while ensuring quality and operational excellence

Valid driver's license and ability to operate a motor vehicle according to company Auto Policy

Proficiency in using restoration estimating software (e.g., Xactimate)

Preferred:

Experience with disaster restoration processes including water and fire mitigation, mold remediation, and reconstruction

Proven track record in building and maintaining relationships with insurance professionals

Background in both restoration and construction project management

Industry certifications (IICRC, RIA, or similar)

WHAT WE OFFER

Competitive Compensation & Incentives

Base salary commensurate with experience 

Performance-based bonus opportunities

Comprehensive compensation package designed to reward results

Comprehensive Benefits Package

401(k) retirement plan with company match

Medical, dental, and vision insurance with multiple plan options

Short-term and long-term disability coverage

Life insurance

Employee Assistance Program (EAP) for you and your family

Paid holidays

Paid time off (PTO)

Work Environment & Culture

Positive, supportive, and collaborative work environment

Join a team committed to making a real difference in people's lives

Work-life balance initiatives

Be part of a company with global reach and local impact

Opportunity to lead during both steady-state operations and high-impact disaster response

WORK ENVIRONMENT

Due to the nature of the restoration business, this position requires flexibility to work normal business hours but may be required to work evenings, on-call, or outside normal working hours to respond to emergencies. The role requires manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, as well as the ability to visit job sites and meet with clients as needed.

OUR CLIENT'S COMMITMENT

Our Client is a workplace that embraces diversity and fosters inclusiveness. They are committed to providing a barrier-free work environment and will make accommodations available to applicants with disabilities upon request during the recruitment process. The company does not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation.

TO APPLY

If you're ready to take the lead in a mission-driven organization where your leadership will make a tangible difference, we want to hear from you. This is more than just a management position—it's an opportunity to build a legacy of helping others in their time of greatest need while advancing your career with an industry leader.

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