Front Office Specialist

Gymkhana Gymnastics

Pittsburgh, Pennsylvania

JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Customer Support/Service, Detail Oriented, Leadership, Mentoring, Operational Communications, Operational Support, Operations, Organizational Skills, Problem Solving Skills, Process Improvement, Track Customer Issues
LOCATION
Pittsburgh, Pennsylvania
POSTED
5 days ago

Position Summary

The Front Office Specialist serves as a leader within the Front Office team by providing exceptional customer service, supporting daily operations, mentoring Front Office Associates, and helping ensure a welcoming, organized, and efficient experience for every Gymkhana family.

This position works closely with the Front Office Director to maintain high standards of customer service, communication, and operational consistency.

Primary Responsibilities

  • Provide exceptional customer service to current and prospective Gymkhana families.
  • Support the daily operation of the Front Office and assist with problem solving throughout each shift.
  • Assist Front Office Associates with questions, training, and day to day support.
  • Serve as a knowledgeable resource regarding Gymkhana programs, policies, and procedures.
  • Assist families with registrations, class changes, payments, and general account questions.
  • Respond to customer concerns professionally and work toward positive resolutions.
  • Help maintain accurate customer records and ensure attention to detail in all administrative tasks.
  • Support communication between the Front Office, instructors, program leadership, and families.
  • Help maintain an organized, clean, and welcoming Front Office environment.
  • Assist with special projects, events, and operational tasks as assigned by the Front Office Director.

We’re Looking For Someone Who…

  • Demonstrates excellent customer service and professionalism.
  • Communicates clearly and confidently with families and coworkers.
  • Takes initiative and looks for ways to improve processes.
  • Remains calm and organized in a fast paced environment.
  • Pays close attention to detail.
  • Is dependable and accountable.
  • Enjoys helping train and support other team members.
  • Represents Gymkhana’s values in every interaction.

Schedule Expectations

  • Minimum 15 hours per week.
  • Must be available to work a combination of daytime, evening, and weekend shifts.

About the Company

G

Gymkhana Gymnastics