Summary: Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties. Provide medical assistant duties as needed. Proficient in completing accurate vital signs and phlebotomy, detail oriented, able to deal with diverse clientele, various medical assignments regarding processing patients and paperwork and work in fast paced environment.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Register all patients by updating data when necessary.
Assess and confirm patient payment source.
Collect all fees due from patients in accordance with company policy.
Maintain efficient flow of patients to the prospective departments.
Reconcile cash to the audit report at the end of each workday.
Inform patients to bring picture identification, insurance card, and co-payment if required and arrive 30 minutes prior to the scheduled appointment time as well as inform and document the requirements for self pay patients in computer system at the time appointment is schedule.
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
Schedules appointments and enters appointment date and time into computerized scheduler.
Greets and directs patients, salespeople, and visitors.
Registers patients by verifying that patient''s record is up to date and accurate. Makes appropriate changes in computer system.
Prepares all billings in computerized system for processing by finance change to properly exit patient by keying encounters and collecting additional fees as necessary.
Reschedule cancelled appointments due to changes in the provider schedule and appropriately document how patient was notified.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Competency: To perform the job successfully, an individual should demonstrate the following competencies :
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions