Benefits:- Employee discounts
- Free uniforms
- Paid time off
Job description
Hilton PEP System Experience a Plus!
Must be available weekends and Holidays
ESSENTIAL FUNCTIONS:
· Keeps accurate accounts of cash, checks, and credit transactions
· Handles confidential information, including guest records, with a high degree of integrity
· Makes daily deposits (as applicable)
· Verifies room charges and rates; verifies register has appropriate starting cash
· Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
· Submits reports to corporate office as appropriate
· Monitors room availability
· Blocks rooms and handles guest requests
· Performs and documents security walks on a regular basis
· Has a thorough knowledge of emergency procedures and implementation of procedures
· Prepares continental breakfast on time; replenishes breakfast items as needed
· Performs duties of a Guest Service Agent
· May be required to make management decisions in manager’s absence
· All other duties as assigned
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
· Problem Solving - Identifies and resolves problems in a timely manner;
· Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
· Team Work - Contributes to building a positive team spirit.
· Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
· Organizational Support - Follows policies and procedures including but not limited to, dress code policies
· Adaptability - Able to deal with frequent change, delays, or unexpected events.
· Attendance/Punctuality - Is consistently at work and on time.
· Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative - Asks for and offers help when needed.
· Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
· Professionalism - Treats others with respect and consideration regardless of their status or position.
· Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
· Quantity - Meets productivity standards; Completes work in timely manner.
· Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.