Reports To: General Manager
Job Summary:
The Front of the House (FOH) Manager will oversee and manage the daily operations of the restaurant.
Supervisory Responsibilities:
- Hires and trains restaurant staff.
- Organizes and oversees the staff schedules.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with restaurant policy.
Duties/Responsibilities:
- Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations.
- Estimates food and beverage costs.
- Manages bar inventory and purchases liquor and supplies.
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
- Maintains sales records and tracks cash receipts.
- Prepares and submits operations reports and other documentation requested by the General Manager.
- Handles adjustments/discounts on checks within the POS.
- Works with the hostess over floor plan and open tables.
- Support hostess when busy.
- Open dining room area such as (TVS, PATIO, BAR BOOKS, TABLE SETTINGS, MUSIC, LIGHTS, FLOOR PLANS)
- Be a part of FOH meetings.
- Support marketing materials for bar items- specials, featured cocktails.
- Performs other duties as assigned.
Required Skills/Abilities:
- Strong supervisory and leadership skills.
- Excellent interpersonal skills with a focus on customer service.
- Excellent time management skills.
- Excellent organizational skills and attention to detail.
- Familiarity with food handling, safety, and other restaurant guidelines.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- High school diploma or equivalent required.
- Previous restaurant experience required; management experience preferred.
Physical Requirements:
- Ability to traverse all parts of the restaurant quickly.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 25 pounds at times.