Overview:
Provide exceptional patient-centered customer service in a medical office setting by coordinating patient appointments, collecting co-payments, pre-payments, and other patient payments, reviewing account balances, accurately entering charges, processing referrals, and ensuring a positive patient experience.
Responsibilities:
- Schedule and coordinate patient appointments in accordance with practice protocols.
- Collect co-payments, pre-payments, and other patient financial responsibilities.
- Review patient account balances and communicate financial information professionally and compassionately.
- Enter charges accurately and in a timely manner.
- Process referrals and related documentation.
- Greet and assist patients in a professional, courteous, and patient-focused manner.
- Serve as a welcoming point of entry and exit for patients and visitors.
- Maintain a comfortable, efficient, and positive waiting room experience.
- Adhere to practice protocols and UF Health Physicians policies and procedures.
- May be required to float to other practice locations or work flexible schedules as needed to support staffing and operational needs.
Knowledge, Skills, and Abilities
- Strong customer service and communication skills.
- Ability to multitask and work efficiently in a fast-paced healthcare environment.
- Strong attention to detail and organizational skills.
- Ability to maintain professionalism and confidentiality when interacting with patients, families, and staff.
Qualifications:
- High school diploma or equivalent required.
- Minimum of one (1) year of experience in a financial, business, physician office, or customer service environment required.
- Two (2) years of experience in a business, financial, or physician practice setting preferred.
- Experience validating patient demographics and insurance information is required.
- An associate degree or equivalent coursework may substitute for the required one (1) year of experience.
- Excellent customer service, interpersonal, and telephone communication skills are required.
- Knowledge of CPT and diagnosis coding is preferred.
- Ability to collect patient payments professionally and courteously.
- Demonstrated ability to take initiative, multitask, prioritize responsibilities, and work independently.
- Strong problem-solving skills and the ability to work effectively as part of a team are essential.
Licensure/Certification/Registration
- No licensure, certification, or registration required.
Motor Vehicle Operator Designation
- No motor vehicle operation is required for this position.