Field Support Desktop Engineer

Qualifications

• Minimum of a two-year college degree or equivalent field experience
• Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
• Strong analytical and organizational skills
• Strong communication and interpersonal skills
• Possess inherent troubleshooting skills
• Desire to do what it takes to solve technical challenges
• Practical, hands on technical experience is a must
• Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1)
• Products and Services:
  • Network Operating Systems (Windows 2008/2012)
  • Microsoft Exchange Server 2007, 2010 and 2013
  • Microsoft SQL Server
  • VMware vSphere 5.5 and related technologies
  • Anti-virus, Anti-spam and Anti-spyware
  • Backup Exec / Systems Recovery Server
  • Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus)
  • LAN / WAN / Wireless networking hardware and software technologies
  • Systems Management Software (HP PSP, Dell OpenManage)
• Job may have significant, regional travel, which typically does not require overnight stays
• Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
• Creative and resourceful in developing solutions for client needs
• Ability to remain composed and confident under stressful conditions
• Need to work independently in front of clients a majority of the time