Field Engineer

Summary:

• Location: Groton / New London, CT
• Duration: 12 months
• Work Mode: Onsite
• Must be a US Citizen
• Temp to perm possible
• SPLIT SHIFT: 20 hours on Weekday, 20 hours on Weekend
• Non-Driving but may have to drive between sites

Responsibilities:

• Set up computer hardware, basic hardware, and software troubleshooting skills
• Provide support for software, hardware, and networking support for desktops, laptops, and servers
• Provide maintenance and support on legacy products and support core, server products
• Perform disk replacement on enterprise storage products
• Install and maintain PCs and associated software, networks, servers, and peripherals
• Support network products from operational and maintenance perspectives
• Perform installs, moves, adds, and changes as required
• Test and certify PCs, networks, servers, and company-approved applications
• Provide follow-up on problems or escalation
• Maintain a high degree of professionalism in actions, demeanor, and dress
• Ensure customer satisfaction throughout the service delivery transaction
• Ensure company-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Requirements:

• Minimum 1 year of computer support experience, basic hardware, and software skills
• Good work ethic and organizational skills
• Ability to perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products
• Directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
• Ability to apply personal knowledge to resolve product support issues that could not be addressed by the service desk
• Assignments range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products