Highlights
Seeking a Field Engineer 3/Desktop Support Technician to provide onsite technical support for desktop and laptop systems, printers, networking equipment, software, and low-end servers. This role involves installation, troubleshooting, maintenance, hardware replacement, software deployment, and customer support in a government environment.
Numbers & Facts
| Location | Groton/New London, CT |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Field Engineer 3
Location(s): Groton/New London, CT
Position Overview:
Seeking a Field Engineer 3/Desktop Support Technician to provide onsite technical support for desktop and laptop systems, printers, networking equipment, software, and low-end servers. This role involves installation, troubleshooting, maintenance, hardware replacement, software deployment, and customer support in a government environment.
Key Responsibilities:
- Install, configure, diagnose, maintain, and repair desktops, laptops, printers, and peripheral devices.
- Troubleshoot hardware, software, and networking issues.
- Install and maintain PCs, servers, networks, and associated software.
- Perform PC imaging, operating system reloads, and software installations.
- Replace disks on enterprise storage products.
- Support legacy hardware and server products.
- Perform equipment installations, moves, adds, and changes.
- Test and certify PCs, servers, networks, and approved applications.
- Update and manage incident and service request tickets.
- Escalate unresolved issues as appropriate.
- Deliver excellent customer service while meeting service level agreements.
- Maintain professionalism in appearance and communication.
Required Qualifications:
- 1-3 years of desktop or computer support experience.
- Basic hardware and software troubleshooting skills.
- Experience supporting desktop and laptop computers.
- Strong organizational and customer service skills.
- Ability to work independently in an onsite support environment.
Preferred Qualifications:
- CompTIA A+, Security+, Apple, Dell, or similar certifications.
- Experience with ticket management systems.
- Experience deploying and configuring iOS, Android, or other mobile devices.
- Experience with software deployment and troubleshooting.
- Experience with hardware deployment and troubleshooting.
- Hardware repair experience.
- Experience supporting network devices and low-end servers.
Schedule:
- Split Shift (Required)
- 20 Hours on Weekdays
- 20 Hours on Weekends
Employment Requirements:
- Must be a U.S. Citizen
- Must be at least 18 years of age
- Non-driving role; occasional travel between nearby sites may be required
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI