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Field Engineer 3

Netpace, Inc.

  • New London, CT
  • 6 days ago

    Highlights

    Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

    Numbers & Facts

    LocationNew London, CT

    Description

    Please apply if you are comfortable doing W2

    Title: Field Engineer
    Location: New London Connecticut 06340
    Duration: 7+ months

    SPLIT SHIFT!!!! 20 hours on Weekday, 20 hours on Weekend
    Driving or non-driving? Non-Driving but may have to drive between sites

    Job Summary:
    Role Responsibilities
    • Computer hardware set up, basic hardware and software troubleshooting stills
    • Provides support for software, hardware and networking support for desktops, laptops and servers.
    • Provides maintenance and support on legacy products. Supports Core, server products.
    • Performs disk replacement on enterprise storage products
    • Installs and maintains PCs and associated software, networks, servers and peripherals
    • Supports network products from operational and maintenance perspectives
    • Performs installs, moves, adds and changes as required
    • Tests and certifies PCs, networks, servers and client approved applications
    • Provides follow-up on problems or escalation.
    • Maintains a high degree of professionalism in actions, demeanor and dress.
    • Ensures customer satisfaction throughout the service delivery transaction.
    • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

    Job Description:
    • 1+ year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills.
    • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
    • This is a journeyman position for the typical desk side support technician.
    • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
    • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
    • Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

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