Field Computer Technician
Job Summary
We are seeking a reliable and skilled Field Computer Technician for restaurant point of sale systems to install, maintain, troubleshoot, and repair computer hardware, software, and networking systems at client locations. This role requires hands-on technical expertise, strong problem-solving abilities, and excellent customer service skills. The Field Technician will travel to customer sites to diagnose technical issues and ensure systems operate efficiently and securely.
Key Responsibilities
- Travel to client locations to install, configure, and maintain computer systems, peripherals, and network equipment
- Diagnose and resolve hardware, software, and connectivity issues
- Perform system upgrades, repairs, and preventative maintenance
- Install operating systems, business applications, and security updates
- Set up and support printers, scanners, mobile devices, and other IT equipment
- Troubleshoot network issues including routers, switches, and wireless connectivity
- Provide onsite technical support and user training
- Document service activities, issues, and resolutions
- Maintain inventory of tools, parts, and equipment
- Ensure compliance with company IT standards and client security protocols
Required Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Proven experience in computer repair and troubleshooting
- Strong knowledge of:
- Windows and/or macOS systems
- Hardware components and peripherals
- Networking fundamentals (TCP/IP, Wi-Fi, routers, switches)
- Microsoft Office and common business software
- Valid driver’s license
- Ability to travel locally to client sites
- Strong communication and customer service skills
- Ability to work independently and manage time effectively
Preferred Qualifications
- Industry certifications such as:
- CompTIA A+
- Network+
- Microsoft Certified Professional (MCP)
- Experience with:
- Remote support tools
- Active Directory
- Cloud platforms (Microsoft 365, Google Workspace)
- POS systems or industry-specific hardware
Physical Requirements
- Ability to lift and carry equipment up to 50 lbs
- Ability to work in confined spaces or under desks
- Frequent standing, bending, and driving
Work Environment
- Primarily onsite at customer locations
- Combination of office, retail, warehouse, or industrial environments
- May require occasional evening or weekend support
Compensation & Benefits (Optional Section)
- Competitive hourly pay / salary
- Mileage reimbursement/company car used for on-site visits
- Health, dental, and vision insurance
- Paid time off
- Retirement plan
- Professional development opportunities
Success Traits
- Problem-solver mindset
- Self-motivated
- Detail-oriented
- Professional and customer-focused
- Adaptable in fast-paced environments
We believe that retail is about connection. Our mission is to provide an inviting, high-energy environment where every customer feels welcome, inspired, and supported.
We take pride in our service standards, but we take more pride in our people. We’ve built a collaborative team that values creativity, respects dedication, and celebrates the visual art of retail. When you join us, you’re not just an employee; you are the face of our brand. We provide the comprehensive training, flexible career paths, and product knowledge you need to become a confident leader in the modern retail landscape.