Field Computer Technician for Point of Sale Industry

Retail Industry

Alliance, Ohio
9 days ago

Highlights

Job Summary We are seeking a reliable and skilled Field Computer Technician for restaurant point of sale systems to install, maintain, troubleshoot, and repair computer hardware, software, and networking systems at client locations. The Field Technician will travel to customer sites to diagnose technical issues and ensure systems operate efficiently and securely.

Numbers & Facts

Location

Alliance, Ohio

Description

Benefits:

401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Field Computer Technician

Job Summary

We are seeking a reliable and skilled Field Computer Technician for restaurant point of sale systems to install, maintain, troubleshoot, and repair computer hardware, software, and networking systems at client locations. This role requires hands-on technical expertise, strong problem-solving abilities, and excellent customer service skills. The Field Technician will travel to customer sites to diagnose technical issues and ensure systems operate efficiently and securely.

Key Responsibilities

Travel to client locations to install, configure, and maintain computer systems, peripherals, and network equipment
Diagnose and resolve hardware, software, and connectivity issues
Perform system upgrades, repairs, and preventative maintenance
Install operating systems, business applications, and security updates
Set up and support printers, scanners, mobile devices, and other IT equipment
Troubleshoot network issues including routers, switches, and wireless connectivity
Provide onsite technical support and user training
Document service activities, issues, and resolutions
Maintain inventory of tools, parts, and equipment
Ensure compliance with company IT standards and client security protocols

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
Proven experience in computer repair and troubleshooting
Strong knowledge of:
- Windows and/or macOS systems
- Hardware components and peripherals
- Networking fundamentals (TCP/IP, Wi-Fi, routers, switches)
- Microsoft Office and common business software
Valid driver’s license
Ability to travel locally to client sites
Strong communication and customer service skills
Ability to work independently and manage time effectively

Preferred Qualifications

Industry certifications such as:
- CompTIA A+
- Network+
- Microsoft Certified Professional (MCP)
Experience with:
- Remote support tools
- Active Directory
- Cloud platforms (Microsoft 365, Google Workspace)
- POS systems or industry-specific hardware

Physical Requirements

Ability to lift and carry equipment up to 50 lbs
Ability to work in confined spaces or under desks
Frequent standing, bending, and driving

Work Environment

Primarily onsite at customer locations
Combination of office, retail, warehouse, or industrial environments
May require occasional evening or weekend support

Compensation & Benefits (Optional Section)

Competitive hourly pay / salary
Mileage reimbursement/company car used for on-site visits
Health, dental, and vision insurance
Paid time off
Retirement plan
Professional development opportunities

Success Traits

Problem-solver mindset
Self-motivated
Detail-oriented
Professional and customer-focused
Adaptable in fast-paced environments

We believe that retail is about connection. Our mission is to provide an inviting, high-energy environment where every customer feels welcome, inspired, and supported.

We take pride in our service standards, but we take more pride in our people. We’ve built a collaborative team that values creativity, respects dedication, and celebrates the visual art of retail. When you join us, you’re not just an employee; you are the face of our brand. We provide the comprehensive training, flexible career paths, and product knowledge you need to become a confident leader in the modern retail landscape.