Desk-side Support Technician Raas Info Solutions Pvt Ltd
Minneapolis, MN22 days ago
- Contractor
Highlights
This full-time, five-day-a-week in-person role operates with a high degree of autonomy, creates executive relationships, drives incidents to resolution, and strengthens the broader Executive Support team's availability, responsiveness, and service quality. The role requires sound judgment, discretion, urgency, and the ability to resolve complex technology issues with minimal direction while maintaining a calm, professional experience for executive stakeholders.
Numbers & Facts
| Location | Minneapolis, Minnesota |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
Description
As an Executive Support Engineer, you will provide white-glove technical support to Best Buy senior executives and their executive assistants. This full-time, five-day-a-week in-person role operates with a high degree of autonomy, creates executive relationships, drives incidents to resolution, and strengthens the broader Executive Support team's availability, responsiveness, and service quality. The role requires sound judgment, discretion, urgency, and the ability to resolve complex technology issues with minimal direction while maintaining a calm, professional experience for executive stakeholders.
This role is on site, which means you would be required to work at a designated Best Buy location.
What you'll do
This role is on site, which means you would be required to work at a designated Best Buy location.
What you'll do
- Deliver fast, high-trust technical support to Best Buy senior executives and their executive assistants, owning each issue end-to-end through resolution.
- Provide proactive, white-glove service that anticipates executive needs, reduces friction, and protects productivity during critical business moments.
- Orchestrate hardware, software, accessory, and mobile device fulfillment from the executive catalog(s) with minimal effort required from the executive or executive assistant.
- Coordinate across cross-functional teams to secure fast, policy-compliant resolutions while keeping executives and executive assistants proactively informed.
- Lead service improvements, catalog refreshes, readiness activities, and proactive monitoring that reduce repeat incidents and improve the executive support experience.
Basic qualifications
- 3+ years of advanced end-user, desktop, or executive support experience spanning hardware, software, mobile devices, and collaboration tools.
- Demonstrated experience delivering white-glove support to senior executives and executive assistants in a large enterprise environment.
- Proven ability to communicate clearly, calmly, and professionally with executives and executive assistants under pressure.
- Proven ability to independently resolve complex, ambiguous, or sensitive technology issues while exercising sound judgment, discretion, and urgency.
- Availability to provide responsive support outside standard business hours for urgent, executive-impacting incidents.
Preferred qualifications
- Bachelor's degree or equivalent work experience.
- Advanced experience with Microsoft 365, Teams, Outlook, OneDrive and mobile management.
- Experience with ServiceNow or a comparable ITSM platform, including incident documentation, service request fulfillment, and knowledge article contributions.
- Experience supporting executive meetings, travel technology needs, device refreshes, and high-visibility events where reliability and effectiveness are critical.
- Prior mentorship, peer coaching, or team-lead experience that demonstrates the ability to raise service standards across a support team.
What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
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