Executive Assistant & Office Manager

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

Upland Software is seeking a highly organized, proactive, and professional Executive Assistant & Office Manager to support our CEO and Austin, TX office. This role is a unique blend of high-level executive support and hands-on office management — ideal for someone who thrives in a fast-paced environment, exercises strong judgment, and takes pride in keeping both a busy executive and a dynamic office running seamlessly. If you are resourceful, tactful, and energized by the opportunity to support senior leadership while being the go-to person for the office, we want to hear from you!

Primary Responsibilities

• Serve as a trusted Executive Assistant to the CEO
• Serve as the welcoming face of the office, greeting visitors and team members with professionalism and warmth.
• Manage day-to-day Austin office operations, including maintaining a tidy and organized workspace, restocking supplies and the kitchen, processing mail, coordinating meeting room reservations, and overseeing vendor relationships.
• Handle inbound and outbound correspondence across mail, phone, and email with timely and professional responses.
• Track office budget, process expense reports, and assist with basic financial administration.
• Assist in planning and coordinating team events and culture initiatives that reflect our “work hard, play hard” values.
• Support ad hoc administrative and operational tasks as needed across departments.

Executive Assistance

You will serve as a trusted partner to the CEO, with direct responsibility for:

• Calendar Management: Own the CEO’s calendar, scheduling, prioritizing, and protecting time for deep work, strategic priorities, and key relationships. Anticipate conflicts before they arise and make judgment calls independently.
• Meeting Preparation: Ensure the CEO walks into every meeting prepared. Gather briefing materials, relevant context, and key talking points in advance. Follow up on action items and commitments coming out of meetings.
• Travel Logistics: Coordinate all domestic and international travel. Flights, hotels, ground transportation, and detailed itineraries. Anticipate the CEO’s preferences and handle changes with composure.
• Project & Research Support: Take on discrete research tasks, competitive lookups, vendor evaluations, or prep work that requires judgment and synthesis — not just information gathering. Bring the CEO a summary he can act on.
• Event Coordination: Plan and manage logistics for events attended by or hosted on behalf of the CEO, including scheduling, venue coordination, and vendor communication.
• Stakeholder Liaison: Act as a professional and discreet point of contact on the CEO’s behalf with internal stakeholders, external partners, and vendors. Represent him well and follow through reliably.
• Confidentiality & Discretion: Handle sensitive information — board communications, personnel matters, financial data, and strategic initiatives — with the highest level of professionalism and discretion at all times.
• Handle miscellaneous executive support tasks as directed, always maintaining the highest level of professionalism and confidentiality.

Requirements

• Demonstrated experience supporting a C-suite or senior executive in a fast-paced environment.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Comfortable working independently with minimal day-to-day direction.
• Willingness to roll up your sleeves and take on hands-on tasks, both big and small.
• Ability to work collaboratively and build relationships across all levels of the organization.
• Exceptional organizational and planning skills with strong attention to detail.
• Highly adaptable and comfortable working independently with minimal supervision.
• Positive, can-do attitude with a genuine eagerness to contribute wherever needed.
• Demonstrated professionalism, discretion, and integrity when handling sensitive or confidential information.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Prior experience in a technology company or start-up office environment is a plus.

Desired Skills

In addition to the core requirements above, the following skills would strengthen a candidate’s profile for this role:

Administrative & Office Management

• Experience with calendar management and scheduling on behalf of senior leaders or executives.
• Background in facilities coordination, including working with building management and vendors.
• Experience with onboarding logistics for new hires (desk setup, access badges, welcome kits, etc.).
• Familiarity with office safety procedures, emergency protocols, and OSHA compliance basics.

Interpersonal & Professional

• Experience supporting or coordinating with executive-level staff.
• Background in event planning or employee experience programming.
• Strong problem-solving skills and comfort navigating ambiguity in a growing company environment.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.