Employee Success Coach

Lifetime Assistance – Employee Success Coach
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Employee Success Coach
Location: Rochester, NY, 14624
Department: Human Resources, Learning & Development
Reports To: Career Pathways Manager
Employment Type: Full-Time, Exempt
Pay Range: $65,000 - $68,000/annual

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

• Coach for Success: Support the ongoing development of employees by facilitating focused, solution-based coaching and learning opportunities tailored to the needs of the setting and the individual.
• Facilitate Engaging Training: Lead small- and large-group learning sessions for Direct Support Professionals, managers, and other staff, adapting your approach to different learning styles and abilities.
• Welcome and Support New Employees: Build relationships, help employees transition from orientation to their work locations, and provide support throughout their first six months.
• Create Learning Resources: Develop and update presentations, handouts, audiovisual materials, assessments, and surveys that support effective learning.
• Strengthen Training Programs: Contribute to curriculum development and improvements using adult learning best practices.
• Maintain Accurate Records: Document training activities and maintain employee, attendance, and instructor records in accordance with agency and state requirements.
• Support Review Readiness: Partner with management to prepare for and participate in certification reviews related to staff training.
• Connect Employees with Development Opportunities: Help share relevant workshops, seminars, and continuing education opportunities.
• Bring Training to Our Teams: Provide training at agency locations, with flexibility for evening or weekend hours as needed.

What You Bring:

• A bachelor’s degree in Human Resources, Education, Organizational Development, Public Administration, or a related field; a master’s degree is preferred.
• A minimum of 5–7 years of progressively responsible experience in workforce development, learning and development, career pathways, or leadership development.
• Demonstrated experience managing apprenticeship, scholarship, grant-funded, or similar programs.
• Prior supervisory experience.
• Experience in human services, nonprofit, healthcare, or education environments is preferred.
• The ability to obtain required instructor certifications to teach CPR/First Aid and SCIP-R.
• Strong knowledge of career pathways, leadership development, and workforce development strategies.
• Familiarity with apprenticeship standards, grant compliance, and reporting requirements.
• The ability to lead strategy while collaborating with program design and delivery staff.
• Strong project management, organizational, data analysis, and communication skills.
• The ability to manage multiple priorities, work independently, and collaborate across departments.
• A supportive coaching approach and the flexibility to meet diverse employee learning needs.

Our Mission & Culture:

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us