Employee Health & Benefits Account Associate

Company:

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Employee Health & Benefits Account Associate at Marsh Agency.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.

A day in the life.

As our Account Associate on the Employee Health & Benefits team, you’ll be responsible for supporting the Client Management team in delivering exceptional service to clients regarding their employee health and benefits programs. Under the supervision of the Employee Health & Benefits Senior Client Manager or Client Executive, this role involves assisting in the management of client accounts, ensuring compliance with regulations, and providing administrative support to enhance client satisfaction and retention.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Client Support: Assist in managing client relationships by responding to inquiries, providing information on health and benefits plans, and addressing any issues that arise.
• Account Management: Support the Client Manager in the administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
• Data Management: Maintain accurate client records and documentation, including enrollment forms, plan summaries, and compliance materials.
• Reporting: Prepare and analyze reports related to employee benefits utilization, claims, and trends to assist in strategic planning and decision-making.
• Compliance: Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
• Communication: Facilitate communication between clients, insurance carriers, and internal teams to ensure smooth operations and timely resolution of issues.
• Training and Education: Assist in the development and delivery of employee training sessions on benefits programs and changes.
• Project Support: Participate in special projects related to employee benefits, including open enrollment, plan renewals, and vendor management.
• Administrative Support: Assist with gathering appropriate client information for marketing and implementing new and renewal business, creating spreadsheets and presentations for prospect/renewal meetings, preparing enrollment guides/packets for on-site enrollment meetings, and handling routine plan administration tasks (e.g., new enrollees, changes, and terminations).
• Problem Resolution: Assist with any claim and plan administration problems/issues and basic correspondence with clients and companies once the agent license is obtained.
• File Management: Conduct filing, file set-up, and file maintenance in Agency Management and Imaging Systems.
• Must have Life & Health license or obtain within 90 days of employment

These additional qualifications are a plus, but not required to apply:

• Education & Experience: Bachelor's degree in Business Administration, Human Resources, or related field preferred; previous experience in employee benefits, insurance, or account management a plus; knowledge of health and benefits regulations a plus.

• Communication & Work Style: Excellent written, communication, and interpersonal skills; strong organizational skills and attention to detail; ability to work independently and as part of a team; ability to research and analyze problems independently.

• Technical Skills & Professional Values: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); shared commitment to company values of Integrity, Collaboration, Passion, Innovation, and Accountability.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at Marsh Agency, check us out our website or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting 

reasonableaccommodations@marsh.com

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