EHR Stability Analyst (Business Analyst)

Location: Richmond, VA
Work Arrangement: Hybrid – Minimum 1 day onsite per week, with additional onsite travel as required
Interview Process: Video and In-Person Interview
Employment Type: Contract until 6/30/26
Pay Rate: $42.00 to $47.00 per hour on W2

Position Overview

We are seeking an experienced EHR Stability Analyst to support the deployment, adoption, stability, and continuous improvement of a large-scale Electronic Health Record (EHR) environment.

This position will work closely with healthcare end users, clinical and business stakeholders, technical teams, and vendors to troubleshoot issues, evaluate workflows, identify system gaps, and support EHR enhancements.

The analyst will also play an important role in EHR go-live activities, including onsite support at Local Health District locations.

Key Responsibilities

• Provide responsive application and EHR support to healthcare end users.

• Triage, troubleshoot, resolve, and escalate EHR application issues.

• Support EHR rollout and go-live activities, including onsite assistance at Local Health District locations.

• Monitor and maintain critical EHR workflows, processes, and procedures.

• Work directly with stakeholders to understand clinical and operational requirements.

• Evaluate existing EHR functionality, identify gaps, and recommend appropriate solutions or enhancements.

• Gather, analyze, and document business and functional requirements.

• Develop user stories, acceptance criteria, process documentation, and Agile artifacts.

• Support functional, integration, and user acceptance testing (UAT).

• Collaborate with technical, clinical, business, and vendor teams to resolve issues and improve system performance.

• Develop user documentation, job aids, procedures, and training materials.

• Assist with interim solutions while helping define longer-term EHR improvements.

Required Qualifications

• 7+ years of experience troubleshooting and supporting enterprise applications.

• 7+ years of experience supporting or implementing EHR systems.

• 3+ years of Oracle Health / Cerner experience, preferably within healthcare or public health environments.

• 5+ years of application support experience, preferably within healthcare.

• Strong experience gathering and documenting business and functional requirements.

• Experience developing user stories and acceptance criteria within Agile environments.

• Experience supporting functional, integration, and UAT testing.

• Experience supporting EHR go-live activities.

• Strong understanding of EHR workflows, processes, and procedures.

• Ability to collaborate with clinical, technical, and business stakeholders.

• Strong analytical, troubleshooting, communication, and problem-solving skills.

• Experience creating user documentation, job aids, and training materials.

• Proficiency with Microsoft Office, Teams, SharePoint, and Visio.

Preferred Qualifications

• Understanding of clinical, pharmaceutical, and patient billing workflows.

• Experience working within public health environments.

• Experience with SQL, Oracle databases, or web-based application environments.

• Strong knowledge of Agile methodologies and documentation practices.

• Experience performing requirements analysis and identifying system enhancement opportunities.

Ideal Candidate

The ideal candidate is a proactive and detail-oriented EHR professional who can operate effectively between clinical users, business stakeholders, and technical teams.

This individual should be comfortable troubleshooting EHR issues, analyzing healthcare workflows, documenting requirements, supporting testing, and being onsite during critical go-live activities.

Onsite & Travel Requirements

This is a hybrid position based in Richmond, Virginia, requiring onsite work at least one day per week.

Candidates must also be willing and able to travel to Local Health District locations during EHR rollout and go-live activities. Additional onsite attendance may be required based on project needs.

Candidates must be willing to participate in an in-person interview in Richmond, VA.

Please note: Parking is not provided.

Candidates must physically reside within the United States for the duration of the assignment.

Key Skills

EHR | Oracle Health | Cerner | Application Support | EHR Go-Live | Healthcare IT | Clinical Workflows | Business Analysis | Requirements Gathering | User Stories | UAT | Integration Testing | SQL | Oracle | Agile | SharePoint | Visio