To provide quick, efficient, and proficient means for the management and release of protected health information (PHI) to multiple healthcare facilities. The Disability Account Manager will serve the role of evaluating records to complete requested disability paperwork to whom is a direct contact to both the patient and the medical facility and will provide the necessary documentation in order for the patient to be relieved from work on both Short & Long Term basis.
Responsibilities:Act as a main contact for communicating and collaborating with assigned accounts
Reviewing and verifying FMLA and Disability forms for validity and compliance with HIPAA/HITECH/etc.
Verifying patient information within assigned accounts’ EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
Confirming request information and requesting additional documentation from patients/requesters to process pending forms.
Pulling and completing forms while ensuring accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
Following and performing workflows specific to assigned accounts
Providing and logging detailed and accurate information on each form processed in accordance with MRO Clinics policies/procedures
Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with the completion of forms.
Providing world-class customer service to patients and clients while ensuring patient privacy.
Handling high call volumes while maintaining a high level of service and professionalism.
Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.
Reports to the Director of Disability as necessary.
Qualifications:Thorough and detail-oriented
Professional demeanor
Customer oriented disposition
Demonstrate a positive attitude, and be able to interact well with employees
Demonstrate excellent communication skills
Proven consistent dependability and attendance
Confidentiality and discretion is required
Ability to conduct and interpret HIPAA/Privacy Guidelines
Solid organizational skills, including multitasking and time-management
The flexibility to adapt to frequent changes in the industry and office
High School Diploma or equivalent required.
Total Compensation
Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Salary Range
It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.
Pay Range: Starting from USD $20.00/Hr.