Deskside Support Technician L2

Iconma

Memphis, TN
16 days ago

$27–$30 Per Hour

Highlights

Responsibilities: Cognizant Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects. This Deskside Level 2 position will support the world’s largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations.

Numbers & Facts

Location	Memphis, TN
Industry	Management Consulting Services
Salary	$27–$30 Per Hour
Company Size	2,000 to 2,499 employees
Year Founded	2000
Website	https://www.iconma.com/

Description

Our client, an IT Services and Consulting company, is looking for a Deskside Support Technician L2 for their Memphis, TN location.

Responsibilities:

Cognizant Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects.
This Deskside Level 2 position will support the world’s largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations.
The Deskside Level 2 technician reports to a Cognizant Team Leader or Regional Service Manager but may also take direction from the supported customer as well.
The Level 2 technician must have good communication, administrative, and documentation skills and must be a good team player.
The supported facilities are very large in nature and the technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs.
Taking the lead in resolving issues without handholding.
Must have strong troubleshooting skills across multiple technologies
Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Participate in projects

Requirements:

High degree of professionalism and ability to communicate clearly to all levels within the organization.
Ability to drive high levels of Customer Satisfaction.
High level of knowledge and experience supporting Microsoft end user devices in a deskside support environment.
Ability to troubleshoot and resolve problems in a timely manner.
Experience with Mac devices and using ServiceNow is a plus.
High level of initiative and proactiveness, and a continuous improvement mindset.
Strong understanding and skills in SLA, KPI Management
Must be able to walk long distances
Must be able to lift up to 50 lbs without assistance
Will often work in dirty, hot or cold environments.
May need to work while kneeling
Years of Experience: 4.00 Years of Experience

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

Benefits

401K, Employee Referral Program, Life Insurance

About Company

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
Founded in 2000
2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.