p>Essential Job Functions: - Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;
- Interdepartmental coordination of complex order assignment and fulfillment;
- Responsible for fulfilling orders requiring new assignment, facility changes and completions;
- Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;
- Manages directory number portability requests;
- Troubleshoot and test customer service delivery;
- Activates voice, video and data services across copper, fiber and Ethernet platforms;
- Troubleshoots virtualization services;
- Participates in a team environment; providing valuable input and suggestions;
- Interacts with Engineering, Field Operations, NOC, and end-customers;
- Performs all other related duties as assigned.
General Summary:
The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders.