Customer Support Specialist

Are you a people person with excellent communication skills? Do you enjoy helping others and resolving issues with a friendly and professional approach? We are seeking a conscientious, dependable, and detail-oriented person to join our Customer Support Specialist team and provide top-notch service to our valued customers.

Responsibilities:

Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
Provide accurate information about our products, services, and policies.
Assist with order processing, returns, exchanges and shipping.
Resolve customer complaints or issues in a timely and satisfactory manner.
Maintain customer records and update databases as needed.
Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
Collaborate with other team members and departments to ensure customer satisfaction.

Qualifications:

Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Strong organizational and analytical skills
Ability to multitask and work in a fast-paced environment.
Patience, empathy, and a customer-centric attitude
Previous customer service experience preferred, but not required.
Knowledge of accounting principles is a plus.
Intermediate level MS Excel required.
Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Job Type: Full-time
Schedule: 8 hour shift

EDUCATION

Bachelor's degree.

We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more.  We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today.

Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.