Customer Support Representative

In this role, you’ll assist customers with supply orders, answer inquiries, track shipments, and ensure every interaction delivers a positive experience. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Love Helping People? Make Every Customer Connection Count! 

Location: Los Angeles, CA | Pay Rate: $18.42 - $18.70/hr | Schedule: Mon-Sat (6:30am-6:30pm) 

 

Are you a problem-solver who enjoys helping customers and keeping things moving? PDS Tech Commercial is seeking a detail-oriented Customer Service Representative to support a leader in the shipping and distribution industry. In this role, you’ll assist customers with supply orders, answer inquiries, track shipments, and ensure every interaction delivers a positive experience. 

If you’re tech-savvy, communicate effectively, and thrive in a fast-paced environment, we want to hear from you! 

What You’ll Do 

• Respond to customer inquiries and provide support for supply orders and requests. 

• Answer inbound calls in a call center environment and determine the nature of each inquiry. 

• Process customer complaints, supply requests, and order-related transactions accurately. 

• Track shipments and orders, provide updates, and follow up on outstanding requests. 

• Enter and maintain customer information and order data in computer systems. 

• Develop action plans to address customer needs and resolve service issues. 

• Prepare monthly reports and maintain accurate records. 

• Navigate multiple computer screens and applications while assisting customers efficiently. 

• Deliver professional, courteous, and timely customer service. 

What You Bring 

Required Qualifications 

• Strong computer skills, including the ability to navigate multiple screens and applications simultaneously. 

• Intermediate to advanced proficiency in Microsoft Word, Excel, and Outlook. 

• Excellent verbal and written communication skills. 

• Strong attention to detail, organization, and problem-solving abilities. 

• Ability to multitask and manage customer requests in a fast-paced environment. 

Preferred Qualifications 

• Previous customer service experience, especially in a call center environment. 

• Experience processing orders, tracking shipments, or managing supply requests. 

• Familiarity with customer service systems, data entry, and report preparation. 

Ready to Make Every Interaction Count? 

If you’re organized, customer-focused, and confident using technology, take the next step in your career! 

Apply today to join PDS Tech Commercial as a Customer Service Representative and help deliver exceptional service, one customer at a time! 

 

Pay Details: $18.42 to $18.70 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.