Customer Support Engineer - CORE

Hands-on experience in managing, operating and supporting *** core network nodes (EPC/IMS/5GC) for both data and voice services. •Solid experience in Kubernetes and container environments for operating and managing Containerized Network Functions.

Pay Range - $55.00 to $64.00 per hour

Job Description:
•Hands-on experience in managing, operating and supporting *** core network nodes (EPC/IMS/5GC) for both data and voice services.
•Solid experience in interfaces and protocols used in 4G and 5G core networks (integration/troubleshooting).
•Solid experience in Kubernetes and container environments for operating and managing Containerized Network Functions.

Core RE Requirements:
•Perform first level of troubleshooting/response for anomalies found in the above elements.
•Raise tickets with *** care for issues that he couldn’t solve.
•Support activities/migrations/upgrades on behalf of customer (those are normally carried out by *** care).
•Prepare/review MOPs of activities.
•Participate in ORT/ATP.
•Provide incident reports and kpi reports (if this is covered in the sow for RE).

REQUIREMENTS (must have):
•Experience in 4G and 5G packet core operation and architecture, preferably *** solutions.
•Experience in SDM operation and architecture, preferably *** solutions.
•Knowledge of CNF operation and lifecycle management.
•O&M experience in mme, spgw, amf, smf, upf, nrf.
•O&M experience in pcrf, hss, pcf, udm, ausf, udr.
•O&M experience in cscf, TAS, Client, mrf.
Plus (good to have):
•Experience in *** CMMand CMG nodes.
•Experience in *** APC (pcrf, hss, pcf, udm, ausf, udr).
•Experience in *** EVC.
•O&M experience in *** CMU platform (CNF mode of deployment) through cli and CMU GUI.