Customer Service Technician-M

SUMMARY:
This position is a Printer Repair Technician responsible for troubleshooting, repairing, and maintaining customer and company equipment, including printers and other electronic devices. The role involves diagnosing issues (mechanical, electrical, and network-related), replacing parts, performing preventative maintenance, and ensuring equipment operates properly.
The technician must understand printer systems, basic electronics, and networking, and be comfortable using tools, reading service manuals, and interpreting diagnostic data. Strong documentation and communication skills are required to record repairs and interact with customers or internal teams.
This is a hands-on, technical role that requires problem-solving, attention to detail, and the ability to workindependently, often in environments involving electronic equipment and potential hazards Troubleshoot, repair, and test manufactured equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Printer Repair (Core Skills)
• Experience troubleshooting and repairing printers (laser and/or inkjet)
• Ability to diagnose common issues such as paper jams, print quality defects, and connectivity problems
• Experience replacing common parts (rollers, fusers, belts, printheads)
• Ability to run and interpret printer test pages and error codes
Troubleshooting
• Ability to identify root cause of issues (not just replace parts)
• Basic understanding of how mechanical and electrical systems work together
• Ability to follow step-by-step troubleshooting procedures
Basic Networking / Connectivity
• Understanding of how printers connect (USB, Ethernet)
• Ability to troubleshoot basic network printing issues
• Familiarity with installing or updating printer drivers
Tools & Repair Work
• Comfortable using basic hand tools