Customer Service Representative

Customer Service Representative

Salary

$49,076.56 Annually

Location

C146-Collector

Job Type

Full Time

Job Number

04405

Department

Treasurer-Collector

Opening Date

08/13/2026

Closing Date

9/10/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Position Purpose/Summary

Responsible for ensuring correct cash collections and disbursements within the Collections Department. Work is performed under the supervision of the Treasurer. No supervision is exercised over other employees.

Essential Functions

• Collects payments and answers questions from the public via the window.
• Responds to collection inquiries via the telephone.
• Prepares and researches refunds because of overages on taxes.
• Processes customer payments received in the mail or through lock box.
• Helps other departments as needed.

Knowledge, Skills, and Abilities

• Ability to use basic computer software and Microsoft Office Suite.
• Ability to communicate with customer on a professional level.
• Ability to keep accurate records and back-up to enforce solutions to problems.
• Basic math skills.

Education and Experience

• High school diploma or equivalent.
• One year of previous customer service experience.

NOTICE: The following benefits are contingent upon hours worked and bargaining vs. non-bargaining agreements.

Medical/Dental/ Vision

75% City Subsidized

All health insurance plans include Dental and Vision

Retirement

Available to employees working 20+ hours per week

Paid Vacation

Bargaining unit positions are subject to contractual obligations.

Paid Holidays

All City employees receive 11 paid holidays per year.

Paid Sick Time

Full time employees are immediately eligible to begin accruing 1 1/4 days per month which can be taken after 6 months of service. Unused sick days can be rolled over to subsequent calendar years. Supplemental Long Term and Short disability coverage is available to employees at the employee cost.

Paid Personal Days

Use up to 3 of your accrued sick days as Personal days. Personal days cannot be rolled over into the next calendar year.

Family Medical Leave Act (FMLA)

A means for eligible employees to balance work and family responsibilities by taking unpaid leave for authorized reasons.

Training

On the job and instructor led courses available

Employee Assistance Program

Free, confidential and personal assistance to employees and their families to resolve issues that affect their personal lives as well as job performance.

Direct Deposit

Easy, convenient, and free!

01

Do you have a high school diploma or equivalent?

• Yes
• No

02

Do you have one year of previous customer service experience?

• Yes
• No

03

Are you a current City of Springfield resident?

• Yes
• No

04

The City of Springfield requires all employees to be residents. If you are not a current Springfield resident, are you willing to relocate?

• Yes
• No

Required Question

Employer City of Springfield

Address 36 Court St

Springfield, Massachusetts, 01103

Phone 413-787-6018

Website https://www.springfield-ma.gov