Customer Service Representative

Responsibilities

• Answer and direct incoming phone calls, emails, and customer inquiries in a professional and timely manner.
• Assist customers with questions regarding projects, services, scheduling, and account information.
• Coordinate communication between customers, project managers, field staff, and vendors.
• Schedule appointments, consultations, and service calls.
• Maintain accurate customer records and update information within company databases.
• Track and follow up on customer requests, ensuring issues are resolved promptly.
• Prepare and distribute correspondence, work orders, and project-related documentation.
• Support administrative functions, including filing, data entry, and document management.
• Process customer payments, invoices, and service-related paperwork as needed.
• Handle customer concerns professionally and escalate issues when appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.
• Follow company policies, safety guidelines, and confidentiality standards.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service, administrative support, or office experience preferred.
• Experience in construction, contracting, property management, or a related industry is a plus.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor with strong problem-solving abilities.
• Reliable, punctual, and team-oriented.

Preferred Skills

• Experience scheduling field technicians or construction crews.
• Familiarity with construction terminology and project workflows.
• CRM or project management software experience.
• Strong customer relationship management skills.