Sign upLog in
Client Services Jobs

Customer Service Representative

Career Strategies

Louisville, Kentucky

Apply
JOB DETAILS
SKILLS
Billing, Claims Processing, Customer Support/Service, Demographics, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Providers, Information/Data Security (InfoSec), Insurance Claims, Medical Billing, Medical Records, Medical Treatment, Patient Confidentiality, Patient Registration, Problem Solving Skills, Regulations, Resolve Customer Issues, Side Effects, Time Management
LOCATION
Louisville, Kentucky
POSTED
30+ days ago
Work Hours: 10am-7pm
  • Handling incoming calls and emails: Answering patient inquiries regarding billing statements, insurance verification, appointment scheduling, pre-authorization for procedures, and general healthcare information. 
  • Patient registration and demographic updates: Verifying patient information and updating records as needed. 
  • Insurance verification and eligibility checks: Confirming patient insurance coverage and benefits. 
  • Claims processing and follow-up: Assisting with submitting insurance claims and following up on outstanding claims. 
  • Patient navigation: Directing patients to the appropriate healthcare provider or department based on their needs. 
  • Addressing patient concerns and complaints: Listening to patient issues, investigating concerns, and finding solutions to resolve complaints in a timely manner. 
  • Providing information on medical services and treatment options: Explaining procedures, costs, and potential side effects to patients in a clear and understandable way. 
  • Maintaining patient confidentiality: Adhering to HIPAA regulations by protecting sensitive patient information. 
  • Staying updated on healthcare policies and procedures: Keeping knowledge current on insurance guidelines, billing codes, and healthcare regulations.

About the Company

C

Career Strategies

Career Strtegies Group is a national, full service recruiting, outplacement and career services organization.  The firm specializes in the career needs of attorneys, financial professionals, and C-suite and other senior executives. It also has a smaller recruiting operation for healthcare professionals and administrators  in the NY, CT and NJ area. The firm has particular  experience with professionals aged 50+, and in the area of career change for attorneys and professionals. Firm founder Bruce Blackwell is an original member of the career transitions team established by the New York City Bar Association, and is a noted author and lecturer on career issues for lawyers and other professionals. 

COMPANY SIZE
1 to 9 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
https://www.careerstrategiesgroup.com

Similar Job Searches

Client Services Manager Jobs in Louisville, KYClient Manager Jobs in Louisville, KYDirector Of Client Services Jobs in Louisville, KYClient Associate Jobs in Louisville, KYClient Service Associate Jobs in Louisville, KY