Customer Service Representative

Job Title: Customer Service Representative

Location: Fort Worth, TX
Pay Rate: $21/hour

Job Overview:
We are seeking a customer-focused Customer Service Representative with at least 2 years of customer service experience to join our team. The ideal candidate will have strong communication skills, computer proficiency, and the ability to thrive in a fast-paced, high-volume call center environment.

Key Requirements:

• Minimum 2 years of customer service experience.

• Proficiency in Outlook, Word, and PowerPoint.

• Ability to navigate multiple systems while engaging with customers and accurately documenting information.

• Strong communication, grammar, and interpersonal skills.

• Ability to handle high call volumes, multitask, and work effectively under pressure.

• Excellent problem-solving skills with the ability to de-escalate difficult situations and maintain customer satisfaction.

• Ability to handle confidential and sensitive information responsibly.

• Positive attitude, self-motivation, and willingness to accept coaching and feedback.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.