Customer Service Representative (French) - Lewisville, TX

DTS is looking for experienced Customer Service Representative (French) for our Direct Client position based in Lewisville, TX 

Job Description:

Reporting to the remarketing manager, the remarketing analyst is key-pointed at primary auction facilities. 
Duties include processing and sale of auction vehicles in compliance with the internal Auction Sale Agreement and Comprehensive Auction Agreement. 
Work involves independent judgment and decision making initiative. Customarily and regularly exercises discretionary authority. Time Spent: 
Major Duties and Responsibilities: 

Monitor inspection guidelines are being followed by the various 3rd Party Inspection Vendors. 
Review 3rd Party Inspection Vendors monthly invoices for accuracy and provide recommendations for payment outside the established agreement. 
Generate and analyze performance metrics for 3rd Party Inspection Companies. 
Manage 3rd party Inspection Companies vendor relationships to maximize accurate/timely Inspection

Top Three Skills: 

Bilingual proficiency in French and English is required.

Oral and written communication skills 
Conflict management skills 
Computer skills sufficient to manage multiple processes;
 

Required Skills:

Customer service experience
Time Management 
Relationship building; 

Desired Skills: 

Effective negotiation skills
 Investigation and problem solving skills
 Attention to Detail; 

Ideal Candidate Profile: 

Candidate with excellent customer service skills performing administrative duties with previous remarketing, automotive or auction experience. 
Ability to handle customer disputes and escalations through written and oral communication with the de-escalation skills. 
Previous experience in a high volume, team oriented environment with the ability to multi-task, problem solve and learning agility;

Tools or Technologies: 

Microsoft Office Programs
 

DTS offers excellent compensation package.

Contact: 

Pankaj Kumar

Digital Technology Solutions