Administrative Procedures, Billing, Communication Skills, Customer Relations, Customer Service Management, Customer Service Operations, Customer Support/Service, Detail Oriented, Electronic Data Interchange (EDI), Interpersonal Skills, Multitasking, Negotiation Skills, Organizational Skills, Problem Solving Skills, Purchase Orders, Sales, Standard Operating Procedures (SOP), Team Player, Time Management
- A role like this comes with some important responsibilities, some of those responsibilities include:
- Communicate directly with customers; Follow-up on customer interactions on daily needs
- Works with Account Lead and or Customer Service Manager on resolution of customer complaints.
- Manage Purchase Orders and EDI transactions
- Create Shipping Pick List
- Direct requests and unresolved issues to the designated resource - Account Lead, Customer Service Manager, Operations, Estimating and or Sales
- Communicate and coordinate with internal departments; scheduling, shipping, invoicing
- Effectively negotiate customer dates on "drop in" based off of SOP
- Interpersonal skills; organization skills and multi-tasking ability
- Work effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communication
- Attention to detail and accuracy
- Maintain product knowledge; Knowledge of administrative procedures
- Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others
- Other duties as assigned
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Mayville Engineering Company Inc