CUSTOMER SERVICE ASSISTANT
JOB DUTIES:
- Greets applicants, recipients, and visitors and provide necessary linkage with appropriate center staff.
- Accepts required verifications from customers and routes to assigned case manager.
- Provides support to caseworkers, responds to general inquires.
- Conducts initial screening and registration of new applications and secures case files from files area for use by the assigned case manager.
- Answers routine questions in reference to case status, benefits issuance, etc.
- Mail out customer’s request for income verification, childcare, public assistance, and PRC applications.
- Provide information to appropriate staff in response to inquiries received.
- Participate in unit meetings and individual conferences.
- Provide coverage for Customer Support Specialist/Unit Aide.
- Working, as needed, in a number of different units and departments.
JOB REQUIREMENTS
- Previous, verifiable experience working in a professional office or call center environment.
- Intermediate level computer skills; data base, MS Word, MS Excel,
- Outlook. Excellent communication skills, written and oral.
- Flexibility to move from one task to another as needed.
- Timeliness and attendance will be monitored closely.
- Minimum of a High School diploma or equivalent, some college preferred.
- 100% clean criminal background is required and will be verified.
Bi-lingual candidates are encouraged to apply.
THESE POSITIONS ARE LONG-TERM. FULL-TIME HIRE IS POSSIBLE FOR CANDIDATES WITH GOOD ATTENDANCE AND PERFORMANCE.