Bilingual Spanish Customer Service Representative

Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world.

Stefanini Group is hiring!

Stefanini is looking for a Bilingual Spanish Customer Service Representative in Columbus, OH 43085

For quick Apply, please reach out to Manoj Gupta, call 248 263 8998/ email: ManojKumar.Gupta@stefanini.com

Job Title: Bilingual Spanish Customer Service Representative

Location: 640 Dearborn Park Lane, Columbus, OH 43085

Spanish Speaking Required. Looking to start as soon as possible.

Qualifications:

REQUIRED EDUCATION, EXPERIENCE & SKILLS

Thrive in a fast-paced, constantly evolving environment while managing multiple priorities and making sound business decisions.

Engage confidently in a customer-facing role, delivering excellent service and support.

Stay composed under pressure, with a strong focus on achieving results.

Bring enthusiasm, self-motivation, and a positive attitude to the team.

Demonstrate strong organizational skills, effective time management, and attention to detail.

Communicate clearly and professionally across written, verbal, and listening channels.

Adapt quickly to new technologies and processes.

Meet role-specific physical/lifting requirements as needed by the supply center.

2+ years of experience in a retail or wholesale environment, with proven success in customer interactions (preferred).

Proficiency in Microsoft Excel, Office, and Outlook.

Familiarity with the building industry is a plus, but not required.

College degree preferred.

WORK ENVIRONMENT

Work in a combined warehouse and office environment.

Operate within a facility where forklifts and other equipment are present.

Follow safety standards, including wearing company-issued Personal Protective Equipment (PPE).

Adapt to varying temperatures, from extreme cold to extreme heat.

Regularly use company communication tools such as computers, cell phones, and printers.

Responsibilities:

KEY ACCOUNTABILITIES

Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail- walk in, phone or through email.

Develop and maintain a high level of product knowledge.

Field and resolve customer issues and questions.

Perform inside sales duties as needed while utilizing consultative selling skills.

Establish, develop, and service new customer accounts.

Provide quotes to customers and process customer orders.

Schedule product deliveries, and communicate deliveries to the customer.

Order inventory for replenishment.

Operate in a safe manner and maintain a safe work environment.

Support Supply Center Team in attaining the overall goals and objectives of the business unit.

Accurate order entry.

Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization.

Other duties as necessary.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.