Customer Relations Manager

About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.

Responsibilities:

Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers' problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customers' service or billing complaints by performing activities such as exchanging

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Refer unresolved customer grievances to upper management for further investigation

Determine charges for service requested, collect deposits or payments, or arrange for billing

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Solicit sales of new or additional services or products

Order tests that could determine the causes of product malfunctions

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes

Experience and Requirements:

Minimum 3 years in a customer service capacity, and 1+ year of outbound calling experience.

Strong sales skills towards overcoming objections.

An independent self-starter who takes initiative and responsibility.

Highly organized and detail oriented.

Excellent verbal and written communication skills.