Customer Care Representative - WFH

About Us

We’re more than just an insurance agency—we’re a people-focused, technology-driven, and growth-minded team dedicated to helping working families protect what matters most. Our culture thrives on flexibility, purpose, and long-term success.

The RoleYou’ll be the cornerstone of our client experience. From guiding policyholders to answering questions with clarity, you’ll ensure every client feels supported, confident, and empowered. You’ll serve as a trusted partner who makes insurance simple and stress-free.

What You’ll Do

• Develop and nurture lasting relationships with clients after enrollment

• Walk clients through policy details, updates, and claims

• Explain coverage in clear, easy-to-understand terms

• Work alongside team leads to streamline onboarding and service

• Be the primary point of contact for client service needs

What We’re Looking For

• Strong communication skills and a genuine passion for helping others

• Comfortable with technology and remote collaboration tools

• Organized, detail-oriented, and self-driven

• Previous customer service or insurance background is a plus (but not required)

• Must be legally eligible to work in the U.S. or Canada

Perks

• 100% remote work with flexible hours

• Weekly pay plus performance incentives

• Comprehensive training and hands-on mentorship

• Rapid career advancement opportunities

• A supportive, mission-driven culture built around people first

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