Communications Coordinator JMG

The Communications Coordinator supports the organization's communications strategies by managing content creation, handling media relations, and coordinating various communication efforts across multiple platforms.

Arizona-JMG-DIV-HQ-Scottsdale-AZ-SD

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

Our latest recognition:

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2026 & 2025 Best Place for Working Parents (Best Place for Working Parents)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)
• Enters referral data into the CRM, accurately updates contact records, and communicates best practices to agents.
• Promptly responds to new client and partner inquiries, and follows up as necessary.
• Compiles weekly portal update reminder lists to email to agents, organizes and manages client/agent update lists.
• Answers inbound calls to the main office line and directs them to the appropriate party.
• Relays general inbound emails to appropriate parties and provides supporting information as applicable.
• Assists with onboarding and agent release tasks, including but not limited to: expanding coverage areas in partner portals, adding new agents to coverage maps, managing dialing software, and updating agent records in the CRM and partner portal.
• Ensures that all data-entry and communications tasks outlined above are done with accuracy and high attention to detail, in a time-efficient manner.
• Maintains a professional, knowledgeable, and courteous attitude when working with clients, agents, and partners.
• Evolves in this communications role as business operations expand and technical automation and referral processes develop.
• Engages in continuous professional development and collaborates within the JMG operations team as a necessary element of the role and key to overall success in concert with company goals.
• Performs other duties as assigned.

Minimum Requirements

• Minimum of two (2) years of coordination experience in communications, public relations, or a related role
• Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for a degree
• Strong knowledge of social media platforms and digital content creation
• Strong Communications skills and customer service background
• Familiarity with media relations and press release writing
• Team player and problem solver with a can-do attitude
• Detail-oriented, organized and efficient
• Openness to learning and growth, ability to adapt and take on new challenges
• Proficiency with spreadsheet use and management, Google office suite, and Gmail
• Excellent written and verbal communication skills
• Ability to work under tight deadlines and manage multiple projects
• Polished and professional demeanor

Knowledge

• Proficiency in Microsoft Office, including Excel, Word, and Outlook

Skills

• Strong verbal, written, interpersonal, and listening communication skills
• Strong solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Strong relationship building skills, with a proactive and service-oriented approach to working with team members
• Strong project management, time management, and organizational skills, with the ability to handle multiple priorities
• Strong analytical skills, with strong attention to detail and accuracy

Abilities

• Ability to provide strong customer service through all communication mediums
• Ability to demonstrate a high degree of flexibility and adaptability
• Ability to demonstrate good judgement and effective problem-solving and critical thinking skills, with the ability to diplomatically communicate information
• Ability to work independently as well as in a team-oriented, collaborative environment
• Ability to demonstrate the highest level of integrity and ethics
• Ability to demonstrate a high degree of self-motivation, accountability, and work ethic

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.

• Sitting
• Keyboarding
• Viewing computer monitor

Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.