Communication Specialist - Adv-Regional Transfer Center

Responds appropriately using discretion and independent judgment to a wide variety of requests from physicians, outlying facilities and 911 centers to determine appropriate level of care, transport mode (air/ground), type of unit, and division or agency to contact to facilitate the transport. • Provides excellent customer service to both internal and external customers by professionally and effectively communicating all relevant information and providing real time updates while following Hospital policy and HIPPA guidelines.

What We Offer:

Welcome to Regional Transfer Center Full Time Day– Make a Difference with a Team That Feels Like Home!

 

Operates in the Regional Transfer Center under the supervision of the Manager of Throughput in a safe and efficient manner. Responds appropriately using discretion and independent judgment to a wide variety of requests from physicians, outlying facilities and 911 centers to determine appropriate level of care, transport mode (air/ground), type of unit, and division or agency to contact to facilitate the transport. Coordinates in a timely manner all aspects of the mission and monitors the location and status of all transport units at all times while maintaining safety as a priority. Collects and maintains accurate records of information including pre and post transport patient documentation and transport records.

 

• Schedule: 6:15am- 6:45pm, (3/12 hours Shifts Per Week/ Day Full time
• Department: Regional Transfer Center 
• Location:  Novant Health New Hanover Regional Medical Center - NH NHRMC

Novant Health is committed to improving the health of its communities, one person at a time. We have a strong focus on innovation and research offering best-in-class technology and clinical care. We are committed to providing high-quality, affordable healthcare to all our patients as well as equipping our workforce with the tools and support needed. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

 

 

 

What We're Looking For:

• Education: High School Diploma or GED, required. 2 Year / Associate’s degree, preferred. Degree in related field.
• Experience: Minimum of one year transport/dispatch, preferred.
• Licensure/Certification: Certified Flight Communicator through International Association of Medical Transport Communication Specialists. Required within 90 days of hire date, required. Current and valid NC EMT certification or equivalent education, preferred.
• Additional Skills/Requirements (required): Knowledge of medical terminology.
• Additional Skills/Requirements (preferred): Working knowledge of Viper, 800, VHF radio system, and aviation terminology.

What You'll Do:

• Demonstrates standards of performance that support patient satisfaction and principles of service excellence. Considers Novant Health cause statement in making decisions and taking action.

• Safely directs and coordinates communications with air and ground transport units. Monitors their location via vehicle tracking software/mapping and maintains communication via Viper, 800, VHF radio system, satellite or cell phone. 

• Flight following in accordance with requirements of Aeromedical Providers FAA FAR 135 Certificate.

• Adapts to unpredictable situations related to patient transport by utilizing consistent problem-solving skills. Facilitates the transition from one mode of transport to another when the primary mode is unavailable due to weather, distance or maintenance.

• Communicates with Patient Placement office and AOO to maintain current knowledge of bed availability and coordinates appropriate bed assignment for patients requiring admission.

• Provides excellent customer service to both internal and external customers by professionally and effectively communicating all relevant information and providing real time updates while following Hospital policy and HIPPA guidelines.

• Maintains a safe environment in the Transfer Center by limiting distractions to him/herself and others (e.g., visitors, personal cell phones, speaker phone, etc.)

• Appropriately and in a timely manner initiates the Post Accident Incident Plan (PAIP) and follows established procedures and guidelines.

• Participates in day-to-day departmental activities, performance improvement processes, staff meetings, in-services and committees. 

• Conducts self in a professional manner, using appropriate radio and telephone etiquette.

• Receive, document, and makes appropriate notification of all Time Sensitive requests such as STEMI, STROKE, ELVO, to ensure treatment teams are notified and in place for patient arrival at the medical facility. Makes appropriate notifications and documentation as directed for situational awareness such as for capacity management.

• Maintains and updates the unassigned hospitalist rotation log.

• Performs other duties as assigned by management. 

• Call Taking

• Answers a multitude of emergency and non-emergency telephone lines and coordinate all requests for transport and/or patient consults promptly and courteously.

• Obtains all necessary information to initiate a patient transfer record.

• Consistently follows a standardized call taking and information gathering process, while simultaneously documenting all transport requests and pertinent patient information into the designated systems.

• Facilitates physician conferences across the region. Facilitates emergent transportation as indicated. • Transport Coordination

• Cohesively works with Regional Transfer Center RN, accepting physician, referring physician and transport operations supervisors to ensure the most appropriate transport mode is utilized for all patient transfer requests.

• Update physicians and clinical personnel of acceptance, mode of transport and patient’s arrival status.

• Dispatching Air/Ground

• Determine the mode of transportation required based on clinical outcomes criteria.

• Utilizes the appropriate systems to ensure the most appropriate resource is activated.

• Enters and maintains flight plans for all aircraft missions in provided flight tracking software.

• Ensures dispatch and 2-way communications with transport resources accurately and professionally. • Monitor and track all vehicle movements (ground and air) utilizing provided tracking software.

• Maintains situational awareness of other aircraft operating in service area.

• Monitor changing weather conditions utilizing provided weather radar software; alerts pilot, vehicle operators, and crew when appropriate.

• Alert specific receiving and referring hospital/departments of transport updates.

• Complete all necessary documentation.