Communication Desk Assistant

Qualifications include a bachelor's degree in business, communications, education, or a related field; strong written and verbal communication and customer service skills; and proficiency in Microsoft Office and virtual meeting platforms. This role supports the Public Safety Awareness department by scheduling safety presentations for schools and community events, maintaining event logs and program metrics, and recording customer survey results.

Job Title:                                  Communication Desk Assistant
Location:                                  Birmingham, AL 35203
Duration:                                  12 months (Possible Extension)
Pay Range:                               $25/Hr to $28.50/Hr on W2

Job Description:
This role supports the Public Safety Awareness department by scheduling safety presentations for schools and community events, maintaining event logs and program metrics, and recording customer survey results. Additional responsibilities include preparing and mailing materials and serving as a backup presenter for virtual student presentations. Qualifications include a bachelor's degree in business, communications, education, or a related field; strong written and verbal communication and customer service skills; and proficiency in Microsoft Office and virtual meeting platforms.

Primary duties include:
•    Coordinate and schedule safety presentations and events
•    Maintain event logs and track program metrics
•    Deliver virtual presentations to students (back-up presenter)
•    Packing and mailing out material (some light lifting required)
•    Create and manage documents, spreadsheets, and presentations 

Required skills include:
•    Bachelor’s degree in business, communications, education, or marketing or related field
•    Proficient in Microsoft Office Suite: Excel, PowerPoint, Word, and Outlook
•    Excellent communication skills (written and verbal) and customer service skills 
•    Experience delivering virtual presentations
•    5-10 years’ experience
•    Comfortable in using various virtual meeting platforms (e.g., Teams, Zoom, WebEx, Google Meet)
•    Dependable and reliable in all job functions
•    Proactive and demonstrated ability to make sound decisions with minimal supervision
•    Able to quickly learn and apply new creative trends, tools, and styles
•    Team Player