Clinical Manager - Willowbrook

How You Are Compensated-Salaried You will receive a fixed annual salary that encompasses both your clinical and administrative responsibilities, as outlined below: Clinical Hours – 30 hrs/week Clock in for all scheduled clinical shifts as assigned. About the Role The Clinical Manager at Care for Kids is a hybrid clinical-administrative leader who keeps the clinic running smoothly every single day.

The Clinical Manager at Care for Kids is a hybrid clinical-administrative leader who keeps the clinic running smoothly every single day. You will split your time between hands-on clinical shifts and critical management responsibilities — from scheduling and staffing to compliance, team coaching, and KPI performance. This role reports directly to the Director of Operations and the Management Team.

You will receive a fixed annual salary that encompasses both your clinical and administrative responsibilities, as outlined below: Clinical Hours – 30 hrs/week Clock in for all scheduled clinical shifts as assigned. Administrative Hours – 10 hrs/week Administrative tasks may be completed during or outside of your scheduled clinical shifts, offering flexibility in how you manage this time

Required Licensed Vocational Nurse (LVN) 5+ years of lead or management experience in a clinical setting Minimum 3-5 year of medical office management experience BLS Certification (current) Flexible availability: Full-time + on-call

Preferred Active Texas RN license Bilingual: English / Spanish Experience with urgent care or pediatric settings Familiarity with EMR and online check-in platforms

The following hours are always clocked in:

• Work scheduled clinical shifts. 
• Support team members during clinical hours or scheduled shifts
• Cover call-ins and fill staffing gaps during scheduled shifts

Scheduling & Staffing

• Receive scheduling requests from team members by the 10th of each month
• Submit draft schedule to HR and Director of Operations by the 15th
• Coordinate with regional Clinical Managers to build a cohesive regional schedule
• Release and distribute final schedules to the clinical team by the 20th
• Maintain FTE requirements; proactively manage staffing to avoid overtime
• Continuously review resumes with the Talent Acquisition Specialist and conduct second and third-round interviews — the hiring process never stops

Operations & Compliance

• Conduct detailed weekly inventory of medical and office supplies; submit orders by EOD every Tuesday based on thresholds and budget
• Complete all Operational reports and provide Operations Director. 
• Ensure standards of care are adherence to clinical/operational guidelines. 

Team Leadership & Communication

• Hold monthly all-staff meetings covering emergency code review, policy updates, and skills coaching
• Conduct one-on-one coaching with staff members.

Performance & KPIs

• Address patient concerns and reviews, NPS survey scores.
• Identify flow and daily operation issues and bottlenecks.

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