Client Success Partner - DICE MM

DHI Group

Des Moines, IA

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JOB DETAILS

SALARY

$50,000–$60,000 Per Year

SKILLS

Career Counseling, Communication Skills, Conferences, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Training, Customer/Client Research, Data Analysis, Detail Oriented, Develop and Maintain Customers, Entrepreneurship, Establish Priorities, Fitness, Futures, Metrics, Microsoft Office, Microsoft Product Family, Needs Assessment, Onboarding, Organizational Skills, Partner Sales, Photo/Video Sharing, Presentation/Verbal Skills, Promotional Programs, Revenue Growth, Sales, Salesforce.com, Team Player, Time Management, Training/Teaching, Trend Analysis, Up-Selling, Webinar, Writing Skills

LOCATION

Des Moines, IA

POSTED

Today

This Is the Place to Be:
Connecting Futures Now! DHI Group, Inc. is the parent company of career marketplaces, Dice and ClearanceJobs. We connect candidates with career advice, resources and ultimately a dream job. At DHI, we've built a workplace where great people do meaningful work. This is the place to be, and we want you here with us.

You Belong Here:
Join a mission-driven company that puts its people first. We're a collaborative, supportive team that lives by our "One Team" value - working together and winning together. Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work - 35% higher than the average U.S. company. We've built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups. Come be part of something worth showing up for!

About the team:

As part of our Client Success team, you will work directly with internal and external customers that support our Mid-Market level clients. You will help drive the client's journey of our service through onboarding our products and tools, managing and implementing integrations, and delivering insightful metrics to ensure renewal and growth. Every day, you will engage with colleagues who share the same goals.

About the role:

As a Client Success Partner - Mid-Market, you will communicate with customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy.

Why we're hiring for this role:

Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference.

In the short term, you will:

Learn and adapt to our internal systems and operate in a fast-paced environment
Teach our clients how to use external facing applications or software by understanding their needs
An empathetic approach to anticipate the client's needs, thoughts, and behaviors
Expand client revenue through the identification of opportunities
Build, foster, and maintain strong client relationships with key business stakeholders
Drive strategic client engagement to understand the client journey and critical success factors fully

In the long term, you will:

Drive consistent client communication practices that promote product value and service
Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)
Ensure all product enhancements are communicated effectively to ensure client usage and success
Continuously review and work with your sales partners to identify and drive revenue growth and upsells

What you bring to the team

Required:

Ability to work in a team environment
Strong organization and time management skills
Detail-oriented
Understand how to prioritize
Read and analyze data to make decisions
Promote content through social media
Ability to explain complex processes in a simplified way
Microsoft Office products knowledge
CRM system product knowledge, preferably SalesForce, and ChurnZero
Entrepreneurial, disciplined, and results-driven
Energetic and self-motivated, with an ability to work independently
Excellent verbal and written communication skills
Ability to pinpoint problems proactively
Assess client trends through data analysis

Preferred:

Associate degree preferred or relevant experience
Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
Strong selling skills with utilization of critical data insights to promote product and service value

NOTE: This job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job as of the date this job description was prepared. Management reserves the right to modify this job in order to meet business needs.

Des Moines pay range: Base salary/pay plus commissions per year at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities, and experience.

$50,000-$60,000 USD

Benefits

Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
Future living - 401(k) match, performance bonuses, education assistance, learning & development
Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events

How to apply?

You can apply below. You'll just need to provide your resume and answer a few questions-it'll only take you a few minutes!

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Client Success Partner - DICE MM

DHI Group

Des Moines, IA

About the Company

DHI Group

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