Client Success Manager (Front Desk + Optical + Patient Care) SALT + LIGHT EYE CARE + AESTHETICS
Our Mission: We are a faith-centered medical practice committed to serving people with excellence, integrity, and compassion. Every patient interaction matters—and we take that responsibility seriously.
The Role: This is not a typical front desk position. This role is the heartbeat of our patient experience—requiring focus, composure, and ownership across scheduling, patient flow, pre-screening, and optical support.
Who Thrives Here:
You remain calm, focused, and solution-oriented when things get busy.
You take responsibility without needing to be reminded.
You value consistency, structure, and doing things the right way every time.
You communicate with clarity, kindness, and professionalism—even under pressure.
You are looking for a long-term role where you can grow and contribute meaningfully.
Who This Is Not For:
Those who become easily overwhelmed in fast-paced environments.
Those seeking short-term, transitional, or temporary work.
Those who need constant direction or reassurance to complete tasks.
Those uncomfortable with accountability and high standards.
Key Responsibilities:
Manage front desk operations (phones, scheduling, check-in/out).
Guide patients through pre-screening and intake with confidence and accuracy.
Support optical services, including frame and lens selection and patient education.
Maintain steady patient flow while delivering a warm, professional experience.
Ensure accuracy, organization, and follow-through in all responsibilities.
Our Standard: We operate with accountability, reliability, and a commitment to excellence. Our team members show up prepared, follow through on what they start, and contribute to a stable, respectful workplace.
Application Process: To be considered, please submit to drmindy@saltandlighteyecare.com:
Your Resume: A short response (5–7 sentences):
“Describe a time you had to stay calm and effective during a high-pressure situation. What did you do, and what was the outcome?”
Applications without this response will not be considered.
We are building a team rooted in trust, professionalism, and long-term commitment.