Client Services Account Manager (Marketing QC Lead)

Exempt - Full Time (Day Shift) - Hybrid

Schedule: Monday - Friday 9:00am - 6:00pm

• Bring an Operational focus to Client Services team, identifying key details to populate work orders across all projects in an effort to minimize delays and errors once in progress
• Collaborate with team members to finesse work order templates based on current client specifications and workflows, support CS team members with any complex or technical challenges to effectively communicate with both clients and Operations
• Prepare and maintain work orders for upcoming projects using our proprietary software (QC on Demand & MEMFIS), ensuring workflow and steps are clearly defined for all resources who will be assigned
• Oversee project & client management of titles from quote stage through completion and final delivery
• Primary account owner of existing Marketing QC business line, maintaining strong relationships with all key customer stakeholders
• Streamline execution of Marketing QC workflow, improving scalability to support growth in revenue and profitability
• Collaboration with Resillion Technology team to advance further workflow automation and address customer feedback
• Identify new business opportunities, pitching Marketing QC solution tailored to additional key targets
• Develop relationships with key client contacts representing Resillion's QC, Restoration & Post Production services, establish and increase trust, solve creative problems, and respond promptly to client questions
• Conduct both external and internal project kickoff meetings, confirming workflows, delivery & distribution details and onboarding users to QC on Demand platform
• Ensure client specifications are current and any updates are communicated to Operators
• Work with Operations / Scheduling to prioritize and adjust deadlines in collaboration with Client Services team members
• Support customers and partners on issues with QC on Demand platform
• Review completed work orders daily to validate rates, billable units and other details to ensure accurate invoicing
• Prepare weekly title status reports for clients, confirming work completed to date, overage summary and budget trajectory compared to original quote
• Prepare client quotes upon request, identifying specs & workflow requirements to determine respective rates, ensure Salesforce accuracy of all pending and in-progress projects
• Enter new quotes in Salesforce and maintain accuracy of all records both pending and in-progress to ensure revenue is reported based on status of each project, reconciling actuals and updating remaining revenue for each active project
• Recognize and evaluate upsell opportunities with clients, communicate potential opportunities for growth to Senior Management
• Continually assess and recommend solutions for client service and process improvements
• Coordinate Color sessions with clients and talent
• Follow-up with clients regarding PO approval or delinquent invoice payments as directed by Finance team
• Strong understanding of video/file formats, distribution workflows, and technologies.
• 10+ years of industry related experience.
• Familiarity with film restoration techniques and color grading processes is a plus.
• Superior attention to detail and accuracy.
• Ability to think in a clear, logical and organized manner and work under minimal supervision.
• Strong computer skills in the areas of networking and data management.
• Solid working knowledge of Microsoft Office Suite.
• Experience with organizing and managing multiple priorities.
• Ability to generate, navigate and update spreadsheets.
• Ability to effectively interact and communicate with vendor staff, clients and coworkers.
• Ability to work under pressure and manage multiple projects simultaneously.
• Effective written, verbal and interpersonal skills for summarizing and communicating findings.
• Ability to concentrate and work efficiently and consistently.