Client Manager

Client Manager

Department: Project Management

Employment Type: Full Time

Location: Indianapolis, IN

Description

Help Build a More Sustainable, Healthy, and Resilient World.

Are you passionate about shaping the built environment and building lasting client relationships? Are you looking for a workplace that truly puts people first?

At HEAPY, we believe great work starts with a Colleague First culture, one that supports growth, encourages development, and values flexibility. We are a forward-thinking engineering consulting firm committed to creating sustainable, healthy, and resilient environments while empowering our colleagues through meaningful work, strong relationships, and shared values.

HEAPY is seeking a Client Manager to join our Corporate Practice in Indianapolis, Indiana. In this highly visible role, you will serve as a trusted advisor to clients, lead multidisciplinary engineering projects, expand strategic client relationships, and help drive the continued growth of HEAPY''s presence throughout Indiana.

If you thrive at the intersection of client leadership, project delivery, and business development, we invite you to join a team that values expertise, collaboration, and long-term impact.

SUMMARY

The Client Manager serves as the primary relationship leader for key clients while overseeing the successful delivery of complex multidisciplinary engineering projects. This role develops and maintains strong client partnerships, leads project execution, identifies new business opportunities, and collaborates with internal teams to deliver exceptional service and technical excellence.

The Client Manager works closely with architects, owners, developers, construction managers, and internal design teams throughout the full project lifecycle, from opportunity identification and proposal development through design, construction administration, and project closeout.

This position requires a strong understanding of MEP engineering consulting, project management, financial performance, and business development. Success in this role is measured by client satisfaction, project profitability, repeat business, and contribution to the growth of HEAPY''s Corporate Practice.

Colleagues in this role typically oversee medium to large, multidisciplinary projects with professional service fees ranging from $250,000 to $1 million+ and construction values ranging from $10 million to $100 million or greater.

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Key Responsibilities

RESPONSIBILITIES

• Guides HEAPY service delivery to ensure consistency with the appropriate service operating procedures and identified milestones.

• Successfully leads multidisciplinary engineering projects from opportunity identification and proposal development through design, construction administration, and project closeout.

• Oversees project execution with a strategic focus on profitability, ensuring efficient resource allocation, cost control, and streamlined workflows.

• Serves as the primary point of contact and trusted advisor for architects, owners, developers, construction managers, and corporate clients, fostering strong relationships that drive repeat business and long-term partnerships.

• Manages multidisciplinary teams, including internal engineering staff and external consultants, ensuring effective project execution and resource allocation.

• Develops project scopes, staffing plans, schedules, budgets, fees, and deliverables while ensuring alignment with client expectations and project objectives.

• Independently leads the facilitation of project meetings, design reviews, client presentations, and stakeholder discussions while maintaining clear communication among all project participants and resolving technical and contractual issues.

• Thoroughly understands client business objectives, translating them into actionable engineering project requirements.

• Drives project quality by ensuring deliverables meet HEAPY standards, client expectations, and all regulatory requirements. This includes:

• Proactively identifying and resolving issues, evaluating engineering design approaches, and identifying technical, coordination, and constructability risks.

• Ensuring adherence to applicable building codes, energy codes, and industry standards

• Reviewing engineering deliverables for completeness, coordination, and compliance with client expectations.

• Ensuring technical engineering staff and external consultants maintain accuracy, consistency, and technical excellence.

• Ensuring strong responsiveness, accountability, and follow-through on all aspects of the projects, leveraging superior communication skills.

• Professionally and confidently manages difficult client situations while maintaining positive relationships and protecting HEAPY's interests.

• Identifies and pursues opportunities to initiate and introduce HEAPY service offerings within new accounts and across all verticals of the business.

• Leverages newly established client relationships to open doors to new owners and expand connections within networks to continue to build business opportunities.

• Pursues work through established relationships with architects, owners, developers, and/or construction managers, preferably within the Indianapolis and broader Indiana markets.

• Collaborates with the Practice Director, Operations Manager, practice design managers, and project managers to evaluate opportunities and develop pursuit strategies; participates in client interviews, qualifications presentations, and project pursuits.

• Represents HEAPY at industry events, professional organizations, networking functions, and client meetings to strengthen market presence and promote the firm''s capabilities.

• Provides leadership, mentorship, and guidance to project managers, engineers, and emerging professionals while fostering a culture of collaboration, accountability, and continuous improvement.

• Maintains a strong understanding of MEP building systems, industry trends, and project delivery methods to effectively guide project teams and support client objectives.

• Uses CRM and project management tools to maintain accurate project, client, and opportunity information and support business planning efforts.

• Proactively recognizes scope changes and proposes solutions for project risks and scope management/fee management issues.

• Additional responsibilities as requested/needed.

Skills, Knowledge and Expertise

QUALIFICATIONS

• Minimum 10 years of experience in the A/E consulting engineering industry, preferably 12-15+ years.
• Minimum 5 years of demonstrated project management experience with an MEP consulting engineering firm, demonstrating strong working knowledge of MEP building systems and their integration with architectural and structural design.
• Demonstrated experience independently managing multidisciplinary engineering projects involving mechanical, electrical, plumbing, fire protection, and associated design disciplines, from proposal development through closeout.
• Proven reputation for developing long-term relationships with architects, owners, developers, and corporate clients in a manner that leads to repeat business.
• Strong understanding of the architectural design and construction process, including traditional design-bid-build, design-build, and fast-track project delivery.

PREFERRED

• Bachelor''s degree in mechanical engineering preferred; electrical engineering or a related engineering discipline acceptable.
• Professional Engineer (PE) license preferred, ideally in Indiana.
• Mechanical engineering background with experience in HVAC systems, central plants, building automation, energy efficiency, and building infrastructure.
• Experience managing corporate/industrial/manufacturing projects with construction values of $10 million to $100 million or greater and project fees of $250,000 to $1 million.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to remain sedentary at a workstation for long periods of time while operating a keyboard and using a computer screen.
• Ability to communicate in person and via phone with other individuals.
• Possession of Reliable transportation to and from the project.
• Ability to work in all elements of indoor and outdoor environments, which include heat, cold, rain, snow, wind, etc.
• Ability to access all areas of the job site with activities that include ascending and descending stairs, scaffolding, ladders, navigating elevation changes, etc.
• Capable of working in physical positions that may include maneuvering oneself into different positions traditionally achieved by kneeling, sitting, standing, squatting, bending over, etc.
• Ability to move, transport, or position items weighing up to 25 lbs.
• Ability to apply established protocols and practices in a timely manner and follow safety guidelines for both the company and clients.
• Ability to gather, organize, and evaluate information related to projects and calculations (such as finances, timelines, etc.).
• Ability to perform local travel (<30%)
• Ability to perform distant travel as needed (<15%)

Benefits

• Built for People, Not Just Projects - a collaborative, colleague-first culture where you can do your best work
• Thrive with HEAPY Benefits - premium medical, dental & vision coverage designed with you in mind
• Invest in Your Future - 401(k) with competitive contributions to help you plan ahead
• Be Rewarded for Your Impact - 10-15% annual bonus potential tied to company performance and your contributions
• Own Your Time - open PTO and paid sick time that gives you the flexibility to recharge when you need it
• Wellness Week - we hit pause the final week of the year so you can rest, reset, and reflect
• Feel Your Best - annual wellness benefit bonus focused on your overall well-being
• Grow with Purpose - annual professional development stipend to support your career goals

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