Client Care Coordinator

Client Care Coordinator

Job Overview

The Client Care Coordinator serves as the first point of contact for clients and delivers a seamless, professional customer experience. This role manages inbound inquiries, schedules services, and ensures clear communication between clients, inspectors, and internal teams.

Key Responsibilities

• Answer inbound calls, emails, and online inquiries promptly and professionally
  
• Schedule inspections, mitigation services, and pest control appointments accurately
  
• Educate clients on services, processes, timelines, and next steps
  
• Maintain accurate client records in CRM and scheduling systems
  
• Coordinate with inspectors, technicians, and dispatch to ensure smooth operations
  
• Handle reschedules, cancellations, and urgent requests with professionalism
  
• Follow up with clients to confirm satisfaction and resolve concerns
  

Requirements