SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES: · Specializes in back-end clerical operations, including creation and maintenance of clinic Epic reports, providers' templates, scheduling follow up appointments · Utilizes the NYS OASAS client system (My Am) to register patients and record required client information · Answers client and internal staff phone calls, relays messages, and directs accordingly. · Continually monitors messages via Epic and takes appropriate action · Pre-registers patients scheduled for upcoming appointments, completes/updates demographics, and visit authorizations ensuring accuracy and completion. · Works closely with BH leadership and Finance to improve collections · Monitors the environment of the practice ensuring patient and staff safety · Collaborates with clinical staff to ensure patients receive the best possible care · Participate in meetings and huddles when necessary · Monitors and facilitates the proper usage of patient kiosks · Interacts and communicates with patients with Behavioral Health needs · Practices contingency plans are initiated during emergencies such as IT and power outages · Monitors compliance as per OMH, JC, OASAS, DEA, CMS and other applicable standards · Provides HIPPA compliant patient appointment information with agencies and other sites as required · Monitors equipment and clinic environment and submit work orders as needed · Assist with Performance Improvement and Quality Assurance reports and data collection · Calls patients to remind of upcoming appointments · Responsible for Front Desk assignments when needed, including, greeting, registration, scheduling, check in-check out, appointment reminder calls · Monitors show rates closely and shares with providers · Monitors EPIC referral work queues daily, responding to each referral and documenting efforts to schedule appointments with referred patients · Monitors Epic revenue work queues (e.g., registration and eligibility denials) on a daily basis and makes necessary updates/corrections to correct fallouts/errors/missing information · May assist in other areas within Behavioral Health as needed · Responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of Metropolitan Hospital Center, as per dress attire policy. · Promote a positive and pleasant attitude conducive to the workplace, which enhances and furthers the Mission, Vision and Value statement. · Meet all H+H compliance standards/requirement such as annual physical evaluation/assessment, Annual assessment Training; ELM trainings, and Fire Drill participation; annual OHS compliance · Adheres to the Mission/Vision/Value Statement and Guiding Principles of the Organization in all endeavors. | 