Call Center Representative

DataStaff Inc. is seeking several Call Center Agents for contract to hire opportunities with one of our direct clients in Raleigh, NC.

This is a hybrid role with some onsite work required. 

Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
Performs clerical or administrative duties as assigned.