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Business Analyst

Apollo Technology Solutions LLC

  • Tallahassee, FL
  • 2 days ago

    Highlights

    Education/Certifications: Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Computer Science, or a related field, or equivalent professional experience. Required Experience: Minimum five (5) years of business analysis experience supporting enterprise technology implementations.

    Numbers & Facts

    LocationTallahassee, FL

    Description

    Job Title: Business Analyst
    Location: Tallahassee, FL
    Type: Contract

    **100% ONSITE**

    Job Description:
    Required Duties and Responsibilities:
    • Lead business requirements elicitation and analysis activities.
    • Facilitate meetings and workshops with business and technical stakeholders.
    • Analyze current business processes and identify opportunities for improvement within approved project scope.
    • Develop business, functional, and non-functional requirements.
    • Prepare process flows, user stories, use cases, and supporting documentation.
    • Coordinate business validation and requirements approvals.
    • Support solution demonstrations and stakeholder reviews.
    • Assist with system testing, user acceptance testing, defect tracking, and solution validation.
    • Develop and maintain requirements traceability throughout implementation.
    • Support communications, training, organizational adoption, and continuous improvement initiatives.
    • Follow all Department, ISP, and team-defined standards and procedures.
    • Perform other related duties as required.
    Required Experience:
    • Minimum five (5) years of business analysis experience supporting enterprise technology implementations.
    • Minimum three (3) years supporting ServiceNow implementations or platform enhancements.
    • Experience eliciting, documenting, validating, and managing business and functional requirements.
    • Experience facilitating stakeholder workshops and requirements sessions.
    • Experience documenting business processes, workflows, and functional specifications.
    • Experience supporting solution validation and user acceptance testing.
    Preferred Experience:
    • Experience implementing multiple ServiceNow products or modules.
    • Experience supporting ITSM, Case Management, CMDB, ITOM, Employee Center, or related ServiceNow capabilities.
    • Experience with business process improvement methodologies.
    • Experience supporting organizational change management and user adoption.
    • Experience working within a public sector or government environment.
    Education/Certifications:
    • Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Computer Science, or a related field, or equivalent professional experience.
    • Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or equivalent certification preferred.
    • ServiceNow certification(s) preferred.
    • ITIL Foundation certification preferred.

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