Sign upLog in
JobsJobs in FloridaJobs in Tallahassee, FLBusiness Jobs

Business Analyst

22nd Century Technologies, Inc.

Tallahassee, FL

Apply
JOB DETAILS
SKILLS
Analysis Skills, Bid Analysis, Business Administration, Business Analysis, Business Case, Business Model, Business Processes, Business Skills, Business Solutions, Business Strategy, Communication Skills, Cost Benefit Analysis, Cost Estimates, Customer Relations, Data Analysis, Data Processing, Document Management, Documentation, Emerging Technology, Establish Priorities, Feasibility Analysis, Funding, Information Technology & Information Systems, Internet Security, Investment Management, Leadership, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Visio, Microsoft Word, Needs Assessment, Operational Strategy, Pattern Analysis, Performance Analysis, Performance Metrics, Power BI, Presentation/Verbal Skills, Process Analysis, Process Development, Process Improvement, Process Modeling, Product Requirements Document (PRD), Project Estimates, Project Tracking, Requirements Management, Return on Investment (ROI), Risk, Risk Analysis, ServiceNow, Software Development, Support Documentation, Team Player, Technology Analysis, Total Cost of Ownership, Trend Analysis, Writing Skills
LOCATION
Tallahassee, FL
POSTED
6 days ago
Functional/Working Title: Demand Analyst
  1. IN PERSON INTERVIEWS
Interviews for this position will be conducted in person only and will consist of an interview portion and a timed work sample. Local candidates are preferred.
  1. TELECOMMUTING
This job is to be performed onsite, Monday-Friday, during business hours. Telecommuting is not an option for this position.
  1. WORK HOURS
Flexibility to work hours between 7:00 AM & 7:00 PM Monday through Friday. Weekend and after-hours work are subject to manager approval, as determined by workload and implementations.

1. Scope of Services The Demand Analyst serves as a liaison between FDOT business offices and Information Technology to intake Ideas, refine and document technology proposals in ServiceNow, and support governance activities throughout the proposal lifecycle. They will participate in the analysis of business and technology proposals from ideation through project approval. The candidate must have experience in developing working relationships with business office staff and maintaining those relationships through collaboration and teamwork. They will be responsible for coordinating with stakeholders to translate strategic and operational needs into actionable requirements, conducting comprehensive business needs assessments, and assisting in guiding solution approaches that meet organizational objectives. They will partner with stakeholders to assess feasibility, conduct impact analyses, and help prioritize proposals based on business value, strategic alignment, and resource considerations. Responsibilities include working with customers to gather high-level requirements, obtaining project cost estimates, developing business cases, and documenting those results in accordance with departmental methodologies and standards. The role focuses on eliciting and documenting business case elements such as return on investment, cost/savings, initial risks, scope, and impacted applications. Additionally, the candidate will prepare documentation and presentations to support funding decisions, develop specifications, and ensure a shared understanding among technical teams, customer-facing staff, and department leadership. The analyst collaborates closely with the Demand/Proposal Manager, who oversees the proposal lifecycle and ensures appropriate governance and analyses are completed.

Education
Bachelor's or Master's Degree in Business Administration, Communication, Information Systems, or another related field is required. Equivalent work experience may substitute for the educational requirement.
Certification in any of the following is desired but not required: CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

Experience
  1. A minimum of 3 years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts, is required.
  2. Proficiency in process mapping/modeling with tools such as Visio is required.
  3. Experience facilitating the intake of ideas and converting them into documented demands/proposals within ServiceNow (or similar portfolio management tool).
  4. Proficiency in Microsoft Office Suite, particularly Excel, Work, PowerPoint, and Visio, is required.
  5. Experience preparing business case materials, including TOI/TCO analysis, cost-benefit assessments, and risk summaries.
  6. Experience using SharePoint and Microsoft Teams for collaboration and document management is required; exposure to Microsoft Power BI is preferred.
Knowledge of how business requirements translate into technical requirements is required.

Primary Job Duties / Tasks
The activities the candidate will be tasked with include, but are not limited to, the following:
  1. Categorize and prioritize technology proposals by type, urgency, complexity, business impact, and strategic alignment, using established scoring criteria.
  2. Assess and analyze proposal patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints.
  3. Coordinate stakeholder identification and conduct intake meetings with submitting business offices.
  4. Refine proposal descriptions from submitted Idea; capture high-level objectives, business problem/need, work in/out of scope, assumptions, constraints, and initial risks.
  5. Research and understand FDOT business processes and their inter-relationships; document and diagram business and system processes and dependencies.
  6. Complete analyst-owned proposal detail fields in ServiceNow by identifying collaborators, business unit(s), impacted applications, and selecting the appropriate impact and T-shirt size.
  7. Understand technical problems and potential solution approaches in relation to both current and future business environments; recommend ways to integrate new and existing processes.
  8. Maintains knowledge of emerging technological trends and utilizes this knowledge to identify opportunities to build better solutions that support and drive business decisions; may make recommendations for buy versus build decisions.
  9. Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures, and plan the transition to a new process.
  10. Document business case elements and cost-benefit narratives; prepare ROI/TCO and cost-savings estimates; maintain up-to-date proposal documentation.
  11. Gather and document goals and objectives related to business strategy and translate them into requirements for the application, infrastructure, and development plans.
  12. Prepare executive-ready materials summarizing value, risk, alignment, and feasibility for presentation to leadership and the review teams.
  13. Support completion of cybersecurity risk assessment when required.
  14. Submit proposal when documentation is complete; collaborate with the Demand/Proposal Manager on movement through lifecycle states; request draft reversion for substantial edits as needed.
  15. Track work against proposal tasks ensure accurate timekeeping, workload visibility, and appropriate assignment tracking.
Job Specific Knowledge, Skills, and Abilities (KSAs)
The candidate must be able to apply specific knowledge, skills, and abilities in the following areas:
  1. BUSINESS ANALYSIS & REQUIREMENTS DEVELOPMENT
  1. Ability to perform detailed business analysis, including requirements documentation, business case development, scope definition, and process modeling (Visio).
  2. Ability to conduct as-is and to-be analysis, perform detailed research, and model business processes using appropriate tools and techniques.
  3. Ability to produce complete, accurate, and legible functional documentation that captures business processes, inputs/outputs, and system interactions.
  4. Ability to work effectively with business units to identify and document requirements supporting maintenance, enhancement, modernization, remediation, or development of application systems, including the creation of context diagrams and technical overviews.
  5. Skill in developing business cases and supporting documentation, performing data analysis, and conducting performance metrics reporting.
  6. Ability to understand stakeholder needs, document requirements accurately, and perform duties independently when necessary.
  7. Ability to perform analysis that accurately and completely defines processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.
  8. Knowledge and experience leveraging both IT solutions and business process improvements.
  1. STAKEHOLDER ENGAGEMENT, FACILITATION, & COMMUNICATION
  1. Strong facilitation and stakeholder management skills, with the ability to work effectively across business units, directors, security, and technology teams; excellent verbal and written communication.
  2. Ability to expertly facilitate workshops and meetings with a variety of stakeholders with varying levels of technical knowledge.
  1. Ability to interpret and communicate technical information related to application development and data processing to both technical and non-technical audiences.
  2. Ability to receive and give constructive feedback and maintain effective work relationships.
  3. Ability to adapt to changing demands in a dynamic environment with diverse work assignments.
  1. TOOLS, DATA, & TECHNICAL/ANALYTICAL SKILLS
  1. Working knowledge of proposal and portfolio workflows (ServiceNow or similar) and related governance checkpoints.
  2. Ability to prepare ROI/TCO calculations, cost-benefit analyses, and risk summaries aligned with FDOT practices.
  3. Proficiency with Microsoft SharePoint, Teams, Word, Excel, and PowerPoint; familiarity with Power BI for executive-level reporting and summaries.
Advanced skills with Microsoft products, including SharePoint, Teams, Word, Excel, PowerPoint, and Visio.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About the Company

2

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0

Similar Job Searches

Acquisitions Manager Jobs in Tallahassee, FLAnalytics Consultant Jobs in Tallahassee, FLAnalytics Manager Jobs in Tallahassee, FLBusiness Administrator Jobs in Tallahassee, FLBusiness Advisor Jobs in Tallahassee, FLBusiness Assistant Jobs in Tallahassee, FLBusiness Coach Jobs in Tallahassee, FLBusiness Consultant Jobs in Tallahassee, FLBusiness Development Director Jobs in Tallahassee, FLBusiness Development Executive Jobs in Tallahassee, FL