We are recruiting on behalf of our client. We are seeking a full-time Business Analyst to support the training, development, and adoption of the Florida PALM financial system. This analyst will be responsible for designing and delivering training, developing SOPs, coordinating communication, and helping end users transition from the legacy FLAIR system.
Responsibilities:
Analyze and document current FLAIR processes
Develop SOPs for Florida PALM workflows
Create training and communications content in collaboration with state personnel
Lead and document meetings, status updates, and stakeholder sessions
Track training project tasks and milestones
Assist with change management and user adoption
Deliver training sessions and maintain training readiness plans
Support end-user sustainment planning and onboarding
REQUIREMENTS
Mandatory Requirements:
Experience developing and delivering training programs
Familiarity with ERP systems (preferably Florida PALM or similar financial systems)
Strong skills in MS Word, Excel, and learning management software
Ability to create SOPs, training plans, risk/issue logs, and governance documents
Proven ability to coordinate with multiple stakeholders and lead communications
Ability to work on-site and provide your own equipment
Excellent written and verbal communication skills
Preferred Qualifications:
Prior work with Florida government systems or Florida PALM
Experience with change management in large-scale ERP transitions
Familiarity with digital adoption platforms
Background in financial systems or public sector accounting workflows