UNIVERSAL Technologies is seeking a Business Analyst for a hybrid role in Albany, NY to support business process analysis, operational documentation, workflow improvement, and recurring reporting initiatives within a client-facing enterprise environment. Local candidates with an active LinkedIn preferred. The ideal candidate will possess strong analytical, documentation, stakeholder engagement, and reporting coordination skills with experience supporting operational and business process improvement efforts.
***Onsite 2 days/week. 1 year contract approximately.
WHO WE ARE
UNIVERSAL Technologies is a certified Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients’ IT performance. We specialize in Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture. For over 15 years, UNIVERSAL Technologies has supported organizations in modernizing their IT strategies and operations while serving as a trusted extension of their internal technology teams.
WHAT WE OFFER
W2 employees can expect:
Competitive pay
Health/Dental Insurance
Group Life Insurance
401K
HSA/FSA
Pre-Tax Transportation Program
Generous Paid Time Off/Holiday Policy
MANDATORY SKILLS/EXPERIENCE
Bachelor’s degree in Business, Information Systems, Data Analytics, Public Administration, or related field
3–7+ years of relevant experience in business analysis, data analysis, or related roles
Strong analytical, problem-solving, and critical thinking skills
Experience eliciting, documenting, and validating business requirements and operational processes
Experience developing use cases, workflow diagrams, and process documentation
Experience documenting current-state and future-state workflows
Experience creating, standardizing, and maintaining Standard Operating Procedures (SOPs) and operational documentation
Experience managing recurring reports, reporting schedules, and reporting inventories
Experience creating and maintaining report documentation, business rules, and report definitions
Ability to validate report outputs and ensure reporting accuracy and audit readiness
Strong written and verbal communication skills with the ability to collaborate with technical and non-technical stakeholders
Ability to manage multiple priorities within a client-facing environment
SCOPE OF SERVICES
Elicit, document, and validate business requirements through stakeholder engagement sessions
Develop use cases, workflow diagrams, and process flows
Document current-state and future-state operational workflows and business processes
Create, standardize, and maintain SOPs and operational documentation
Manage and maintain recurring report schedules and reporting inventories
Create and update report documentation, including report definitions and business rules
Ensure timely and accurate delivery of recurring reports
Validate report outputs with stakeholders and support audit readiness activities
Collaborate with stakeholders to improve reporting processes, operational workflows, and documentation standards
UNIVERSAL Technologies is an equal opportunity employer.