Billing Excellence Lead

Job Type:

Permanent

Build a brilliant future with Hiscox

Billing Excellence Lead - Hiscox US

Overview:

The Billing Excellence Lead is responsible for driving continuous improvement and process excellence within the billing function. This role focuses on transformation, innovation, and strategic enablement-leading process design, improvement projects, and supporting programs run through the Transformation Office and Operations Delivery. The role is critical to enabling scalable, customer-centric billing operations that support business growth and compliance.

Key Responsibilities:

• Lead continuous improvement efforts for billing processes, identifying and implementing best practices and automation opportunities.

• Design and optimize billing workflows to enhance accuracy, efficiency, and customer experience.

• Act as SME for billing on transformation programs, collaborating with the Transformation Office and cross-functional teams.

• Support the implementation of new billing technologies, ensuring alignment with operational goals and compliance standards.

• Support reconciliation processes between billing systems, payments, and general ledger

• Analyze billing data to identify trends, root causes, and improvement opportunities.

• Develop and deliver training and change management initiatives to embed process improvements.

• Track and report on improvement outcomes, including cost savings, cycle time reduction, and customer satisfaction.

• Contribute to strategic planning and roadmap development for billing excellence initiatives.

Qualifications:

• Bachelor's degree in Business, Operations, Finance, or related field.

• 5+ years' experience in process improvement or billing excellence roles, preferably in insurance or financial services.

• Lean Six Sigma or similar process improvement certification preferred.

• Strong analytical, project management, and stakeholder engagement skills.

• Experience with billing systems, automation tools, and data analytics platforms (e.g., SQL, Power BI, Tableau).

Hiscox Values:

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.

• Courage: Dare to take a risk

• Ownership: Passionate, commercial and accountable

• Integrity: Do the right thing, however hard

• Connected: Together, build something better

• Human: Clear, fair and inclusive

What Hiscox USA Offers:

• Competitive salary and bonus (based on personal & company performance)

• 401(k) with competitive company matching

• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)

• Company paid group term life, short- term disability and long-term disability coverage

• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days

• Paid parental leave

• 4 week paid sabbatical after every 5 years of service

• Financial Adoption Assistance and Medical Travel Reimbursement Programs

• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program

• Company paid subscription to Headspace to support employees' mental health and wellbeing

• Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program

• Dynamic, creative and values-driven culture

• Modern and open office spaces, complimentary drinks

Please note that this position is hybrid and requires two (2) days in our office weekly

Salary Range: $100-$120k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment

About Hiscox USA:

Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2026, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an 'all roads lead to Hiscox' philosophy, ensuring it is available to do business with target customers whichever way they choose.

#LI-RM1

Work with amazing people and be part of a unique culture